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- Tasks: Be the first point of contact for customers and resolve their queries with empathy.
- Company: Join a forward-looking housing association dedicated to community support.
- Benefits: Hybrid working, competitive salary, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Shape brilliant customer experiences while helping your local community thrive.
- Qualifications: Proven customer service experience and a passion for problem-solving.
The predicted salary is between 14420 - 14420 £ per year.
Hours: 18.5 per week (Mon - Thurs 9am - 12.45pm, Friday 9am to 12.30pm)
Hybrid working after successful probation period
Salary £14,420 per annum
We are currently recruiting for two part‑time Customer Experience Coordinators to join our Customer Experience Team. This is an opportunity to be the first point of contact for our customers and play a key role in helping shape and deliver a brilliant customer experience. Our team is driven by our shared passion for supporting our local communities and making a positive impact on our customers' lives. We're at an exciting and transformative stage in our journey, embracing innovative approaches and new ideas as we continue to improve our services.
Worthing Homes is a forward‑looking housing association dedicated to providing affordable, high‑quality homes and services to our local communities. We're a small but dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.
About the role
- Customer Interaction: Respond to customer enquiries across multiple channels (phone, email, social media, in‑person) with professionalism, empathy, and promptness.
- Problem Resolution: Take ownership of customer issues, using strong problem‑solving skills to achieve fair and effective outcomes.
- Collaboration: Work closely with colleagues across departments to provide a seamless customer experience and ensure customer satisfaction.
- Relationship Building: Build positive and respectful relationships with customers, helping them feel heard and supported.
- Record Keeping: Use internal systems to update customer records and track inquiries efficiently.
About You
If you have proven customer service experience and enjoy helping people, we'd love to hear from you. We're looking for individuals who take pride in delivering excellent customer service, enjoy solving problems, and are motivated to create positive outcomes for customers.
Key Qualifications
Part-Time Customer Experience Coordinator employer: Worthing Homes
Contact Detail:
Worthing Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a part-time gig. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share why you're the perfect fit for the Customer Experience Coordinator role. Highlight your customer service experience and problem-solving skills.
✨Tip Number 3
Stay active on social media! Follow companies you're interested in and engage with their posts. This shows your enthusiasm and keeps you in the loop about any job openings or company news.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Worthing Homes.
We think you need these skills to ace Part-Time Customer Experience Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to create a positive experience for customers.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with the role of a Customer Experience Coordinator, especially your problem-solving abilities and teamwork.
Be Professional Yet Approachable: While we want you to be yourself, remember to maintain a professional tone in your application. Use clear language and avoid jargon, but don’t shy away from showing your personality – we love a bit of character!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Worthing Homes
✨Know the Company Inside Out
Before your interview, take some time to research Worthing Homes. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your problem-solving skills and how you built relationships with customers, as these are key aspects of the role.
✨Practice Empathy and Professionalism
During the interview, demonstrate your ability to empathise with customers. Use role-play scenarios to practice responding to customer enquiries with professionalism and promptness. This will showcase your readiness for the role and your understanding of the importance of customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or how they measure customer satisfaction. This shows that you're not just interested in the job, but also in contributing positively to the team and the organisation.