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- Tasks: Manage arrears cases, support tenants, and progress legal actions in a dynamic property environment.
- Company: Join a leading property recruitment agency focused on housing management.
- Benefits: Flexible part-time hours, ongoing training, and opportunities for career progression.
- Other info: Supportive management structure and exposure to complex legal casework.
- Why this job: Make a real difference in tenants' lives while developing your skills in housing law.
- Qualifications: Experience in rent recovery or social housing, with strong communication and numerical skills.
The predicted salary is between 22000 - 22000 £ per year.
Rent Recovery Officer required to manage arrears cases, support tenants, arrange repayment plans, and progress legal action where required while protecting income and sustaining tenancies. A Part Time Rent Recovery Officer is required for a busy property and housing management operation based in South Woodford. This position focuses on arrears control, tenant support, benefit coordination, and legal progression. It suits candidates with social housing or housing association experience who are confident managing complex arrears cases and working with vulnerable tenants.
What You'll Be Doing (Key Responsibilities):
- Monitoring rent accounts and identifying arrears at an early stage
- Taking prompt recovery action in line with policy and procedure
- Managing arrears cases from first contact through to resolution or legal action
- Supporting tenants with Universal Credit claims and housing cost elements
- Applying for Alternative Payment Arrangements and direct landlord payments
- Completing affordability assessments and setting realistic repayment plans
- Preparing documentation and evidence for possession claims
- Assisting with court processes and hearings where required
- Liaising with Housing Benefit teams and local authority departments
- Progressing Discretionary Housing Payment and hardship fund applications
- Coordinating with bailiffs following possession orders when necessary
- Maintaining accurate case notes and account records
What We're Looking For (Skills & Experience):
- Background in rent recovery, arrears control, or housing income management
- Experience within social housing, local authority, or housing association settings
- Knowledge of welfare benefits
- Understanding of landlord and tenant legislation and arrears protocols
- Experience preparing cases for legal action and court submission
- Confident handling sensitive conversations and negotiating repayment plans
- Strong written communication for notices, reports, and case records
- Good numerical accuracy when calculating arrears and adjustments
- Comfortable using housing management systems and Microsoft Office
- Resilient approach when managing challenging cases
What's In It For You?
- Specialist housing role with clear responsibility
- Part Time flexible working hours
- Exposure to complex arrears and legal casework
- Opportunity to build deeper welfare and housing law knowledge
- Supportive management structure
- Ongoing training in benefits and legal updates
- Long-term progression within housing and property management
Ready to take the next step in your property career? If you are interested in this Rent Recovery Officer role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR81803.
Rent Recovery Officer in London employer: Worth Recruiting
Contact Detail:
Worth Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Recovery Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property and housing management sectors. You never know who might have a lead on a Rent Recovery Officer position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and landlord-tenant legislation. Be ready to discuss how you've handled complex arrears cases in the past, as this will show you're the right fit for the role.
✨Tip Number 3
Practice your negotiation skills! Since you'll be dealing with sensitive conversations and repayment plans, being able to demonstrate your ability to handle these discussions confidently can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Rent Recovery Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in rent recovery and housing management. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and managing arrears. We love seeing genuine enthusiasm for the role, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to complex topics like arrears and legal processes.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It streamlines the process for us and ensures your application gets the attention it deserves!
How to prepare for a job interview at Worth Recruiting
✨Know Your Stuff
Make sure you brush up on your knowledge of rent recovery processes and housing legislation. Familiarise yourself with the key responsibilities listed in the job description, like managing arrears cases and supporting tenants. This will show that you're not just interested in the role but also understand what it entails.
✨Prepare for Scenarios
Think about potential scenarios you might face as a Rent Recovery Officer, such as handling sensitive conversations or negotiating repayment plans. Prepare examples from your past experience where you've successfully managed similar situations. This will help you demonstrate your problem-solving skills during the interview.
✨Show Empathy and Resilience
Since this role involves working with vulnerable tenants, it's crucial to convey your ability to handle challenging conversations with empathy. Be ready to discuss how you've supported individuals in difficult situations before, showcasing your resilience and understanding of their needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing training opportunities, or how they handle complex arrears cases. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.