At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences at SuperPark.
- Company: Worq Group, a dynamic company excelling in design and hospitality management.
- Benefits: Competitive salary, employee discounts, free parking, and career progression.
- Other info: Ongoing training and development opportunities in a growing international brand.
- Why this job: Join a fun, energetic environment and make a real impact on guest experiences.
- Qualifications: Previous reception or customer service experience and strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Worq Group, established in 2014, is a multidisciplinary company excelling in architectural design, construction, and hospitality management. Headquartered in Glasgow, with offices in Dublin, London, and Dubai, Worq Group serves clients across diverse industries and regions with an international perspective. From luxury hotels and fine dining establishments to industrial factories and residential complexes, the company's projects embody innovation, efficiency, and sustainability. Leveraging technologies like Building Information Modelling (BIM), Worq Group creates spaces that combine aesthetic appeal with structural integrity and operational performance. At Worq Group, we go beyond constructing buildings; we design experiences and foster communities.
This is a full-time, on-site Reception Supervisor role located in Renfrew. The Reception Supervisor will oversee front desk operations, manage and support reception staff, ensure smooth daily operations, and deliver exceptional customer service. Responsibilities include training team members, handling customer inquiries, maintaining communication with staff and guests, and ensuring efficient reception processes. The role will require effective problem-solving, organizational, and interpersonal skills.
SuperPark is an internationally recognised indoor activity park combining sports, play, and adventure for all ages. With its first UK venue opening at Braehead, Glasgow, SuperPark is building a high-energy team focused on delivering exceptional guest experiences.
As Reception Supervisor, you will lead the front-of-house team, ensuring every guest receives a friendly, efficient, and memorable experience from arrival to departure. You will oversee daily reception operations, support team development, and help maintain the highest standards of customer service and safety.
- Supervise the daily operation of the reception and admissions area.
- Lead, motivate, and support reception team members.
- Manage guest check-ins, bookings, enquiries, and complaints professionally.
- Ensure cash handling and payment procedures are followed accurately.
- Coordinate with management and operational teams to ensure smooth park operations.
- Train and mentor new team members.
- Monitor customer feedback and identify opportunities to improve the guest experience.
- Ensure compliance with company policies, health and safety procedures, and safeguarding standards.
What We're Looking For:
- Previous reception, customer service, or front-of-house supervisory experience.
- Strong leadership and communication skills.
- Excellent organisational and problem-solving abilities.
- Ability to remain calm and professional in a fast-paced environment.
- A positive, energetic attitude and passion for delivering outstanding customer experiences.
- Flexibility to work evenings, weekends, and school holiday periods.
Benefits:
- Competitive salary.
- Employee discounts.
- Free parking.
- Career progression opportunities within a growing international brand.
- A fun, energetic workplace environment.
- Ongoing training and development opportunities.
Reception Supervisor SuperPark in Renfrew employer: WORQ Group
Worq Group is an exceptional employer that fosters a vibrant and energetic work culture, particularly in the role of Reception Supervisor at SuperPark in Renfrew. Employees benefit from competitive salaries, generous employee discounts, and ample opportunities for career progression within a dynamic international brand. With a focus on ongoing training and development, Worq Group not only prioritises exceptional guest experiences but also invests in the growth and well-being of its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor SuperPark in Renfrew
✨Tip Number 1
Get to know the company culture! Before your interview, check out SuperPark's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their energetic environment.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in reception and customer service, making you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated and supported your team in previous roles. Highlighting your ability to lead will resonate well with the hiring managers at SuperPark.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the role.
We think you need these skills to ace Reception Supervisor SuperPark in Renfrew
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Reception Supervisor role. Highlight any previous supervisory or customer service experience, and don’t forget to sprinkle in some of that positive energy we love!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional guest experiences and how your leadership skills can make a difference at SuperPark. Keep it friendly and engaging!
Show Off Your Problem-Solving Skills:In your application, give us examples of how you've handled tricky situations in the past. We want to see how you stay calm under pressure and keep things running smoothly, just like you would at our reception desk.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fun and energetic team at SuperPark!
How to prepare for a job interview at WORQ Group
✨Know the Company Inside Out
Before your interview, take some time to research Worq Group and SuperPark. Understand their values, mission, and the types of projects they handle. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team to deliver exceptional customer service.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you turned a negative experience into a positive one. This will showcase your problem-solving skills and ability to remain calm under pressure, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.
