Transport Planner

Are you an experienced planner in the freight and cargo operations business? Are you known for successfully coordinating the movement of goods between various locations ensuring timely delivery? Do you prioritise putting the customer first in all aspects of your work? If so, then we have an exciting opportunity for you to join our Landside Team at London Heathrow.

As a member of the team, you will play a crucial role in coordinating the smooth and efficient movement of goods 24/7. You will be responsible for managing land-based transport operations, adhering to strict security and safety regulations. Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry. Please note this role is night-shift based 4 on 4 off.

• Route Planning: Develop optimal transportation routes for moving cargo based on factors such as distance, time, cost, and mode of transport.
• Carrier Selection: Identify and select appropriate carriers or logistics service providers to transport cargo, considering factors such as capacity, reliability, cost, and service level agreements.
• Load Consolidation: Coordinate the consolidation of multiple shipments into full truckloads or container loads to maximise efficiency and minimise transportation costs.
• Scheduling and Dispatching: Plan and schedule transportation movements, including pickup and delivery times.
• Documentation and Compliance: Ensure all necessary transportation documentation and reports are completed and distributed within the business, verifying compliance with transportation laws and regulations.
• Cost Analysis and Optimisation: Identify possible savings and improvements for the department and support their implementation.
• Customer Communication: Build strong, collaborative relationships with WFS customers, delivering consistently high levels of customer satisfaction.

Excellent command of the English language in both written and verbal communication is required to effectively communicate with team members, supervisors, and external stakeholders. Prior transport planning and busy transport operation knowledge and experience is required for this role. Air and road logistics knowledge is also required. Good levels of IT literacy are necessary to capture and input information into the IT systems. ADR & Hazardous Awareness and Training to Level D (Cargo Op) is advantageous. A full clean Driver's Licence and Forklift Licence is preferred (training is available).

Flexibility to work shifts, including nights, weekends, and holidays, is essential as our business operates 24/7 to meet customer demands and deadlines. Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5-year employment history, and a drug & alcohol test.

Safety: Always look out for our own and each other’s safety. Proactively identify safety risks, hazards, and unsafe behaviours promptly and courageously. Comply with all relevant safety regulations and standards at all times.

Customer Focus: Delight customers by actively anticipating their needs, concerns, and preferences. Offer alternative "yes" solutions to "no" situations. Deliver service excellence and always aim to exceed customer expectations.

Respect: Appreciate everyone’s background, cultural values, and opinions at all times. Actively listen and understand others’ intent and point of view, especially during disagreements. Build trusting relationships, demonstrate empathy, and care for others.

Excellence: Always do the right thing. Do it right the first time. Demonstrate extreme ownership: See it, Own it, Solve it. Adopt a growth mindset: keep learning, stay agile, be resilient. Set high expectations, embrace innovation, and practice continuous improvement.