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For Companies At a Glance
- Tasks: Analyse and optimise workforce planning in a dynamic cargo handling environment.
- Company: Join a leading team at London Heathrow focused on operational excellence.
- Benefits: Permanent full-time role with competitive salary and growth opportunities.
- Why this job: Make a real impact by improving efficiency and resource utilisation.
- Qualifications: Experience in business analysis and workforce data analysis required.
- Other info: Collaborative culture with a focus on safety, customer service, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Optimisation Business Analyst
Department: Continuous Improvement
Employment Type: Permanent – Full Time
Location: London Heathrow
Reporting To: Optimisation Manager
Description
Do you have previous experience in planning and rostering in Cargo Handling environments?
Do you have a good understanding of Labour Laws and regulations along with local CBA?
Are you analytical, with strong planning and problem solving abilities along with excellent attention to detail and enjoy working in a high pressure environment?
If so, then we have an exciting opportunity for you to join our Operation Excellence Team at London Heathrow office. As an Optimisation Business Analyst, you will be required to monitor, analyse and optimise planning of workforce across the Warehouse and Back Office, ensuring effective use of resources with the right skills, available at the right time to be aligned to short and mid-term needs.
You will also play a key role in supporting the implementation of advanced planning systems, ensuring a smooth transition and alignment with operational needs.
Your main responsibilities on a day to day basis will be:
- Data analysis and reporting: Collect, analyse and interpret organisational data to generate reports on work volume, staffing requirements and resource utilisation (daily, weekly, monthly or annually).
- System change support: Act as a business analyst for the rollout of the new Time & Attendance system & AI planning agents, ensuring requirements are gathered, processes are mapped, and the system supports efficient operations.
- Stakeholder management: Work closely with operational managers, providing clear data-driven recommendations and constructively challenging staffing requests to ensure fairness, efficiency and compliance with guidelines.
- Planning & Optimisation: Ensure resource requirements are determined efficiently and economically to limit idle time and costs, staying within budgetary constraints.
- Data Integrity: Ensure roster and workforce data quality in areas of fairness, fatigue risk and operational efficiency.
- Training & Communication: Support the upskilling of staff and managers on workforce management practices and the Time & Attendance system.
- Continuous Improvement: Identify opportunities for process optimisation, automation, and efficiency improvements in rostering and scheduling practices.
To be successful in this role you will need:
- Strong experience in business analysis, workforce data analysis, and system/process improvement.
- Experience in budgeting, planning and rostering within operational environments.
- Knowledge of change management and ability to support system rollouts.
- Knowledge of CBA, trade union laws, labour laws and regulations (desired).
- Excellent communication and influencing skills, with confidence to engage and challenge senior operational managers.
- Ability to be collaborative, multi-task and problem solve, and work independently as well as across teams.
- Ability to prioritise tasks, meet deadlines and work under high demand and pressure.
Our Values
Safety
- Always look out for our own and each other\’s safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative \”yes\” solutions to \”no\” situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone\’s background, cultural values and opinions at all times.
- Actively listen and understand other\’s intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group\’s interests over one\’s own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other\’s strengths and ideas to achieve win-win outcomes.
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Optimisation Business Analyst employer: Worldwide Flight Services
Contact Detail:
Worldwide Flight Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optimisation Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! As an Optimisation Business Analyst, you'll need to demonstrate your analytical abilities. Work through case studies or scenarios related to workforce planning to showcase your expertise during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Optimisation Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Optimisation Business Analyst role. Highlight your experience in planning, rostering, and data analysis, as well as any knowledge of labour laws. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving abilities and experience in high-pressure environments.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include specific examples of how you've used data to drive decisions in previous roles. We love seeing how you’ve made an impact through your analytical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Worldwide Flight Services
✨Know Your Data
As an Optimisation Business Analyst, you'll be knee-deep in data analysis. Brush up on your skills by reviewing common data metrics and reporting techniques relevant to workforce planning. Be ready to discuss how you've used data to drive decisions in past roles.
✨Understand the Regulations
Familiarise yourself with labour laws and local collective bargaining agreements (CBA). This knowledge will not only help you answer questions confidently but also demonstrate your commitment to compliance and fairness in staffing.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in high-pressure environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your analytical thinking and ability to optimise processes.
✨Engage with Stakeholders
Since stakeholder management is key in this role, think about how you've successfully communicated and influenced others in previous positions. Be ready to share specific instances where you challenged requests or provided data-driven recommendations.
