The role is responsible for reviewing and analysing billing data, resolving customer and internal queries, and meeting weekly and month-end deadlines.
It also involves working closely with operational teams and contributing proactively to projects, process improvements and wider business priorities.
This role is a fixed term 6 month contract.
Your main responsibilities on a day to day basis will be:-
- Process WFS and DAS invoices, credit notes, recharges and rebates accurately and on time.
- Review and analyse billing data to identify discrepancies, trends and opportunities for improvement.
- Respond promptly and professionally to customer and internal billing queries.
- Prepare clear billing reports for customers, management and internal stakeholders.
- Work collaboratively with operational teams and contribute actively to projects and process improvements.
To be successful in this role you will need:-
- Intermediate Microsoft Office skills.
- Ability to learn new IT software skills (ABS, Cargospot).
- Knowledge of import / export process (advantageous).
- Ability to work in fast paced, deadline orientated environment.
Our Values
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
Billing Administrator in Heathrow employer: Worldwide Flight Services
WFS is an exceptional employer for graduates looking to kickstart their careers in HR and Payroll, offering a dynamic work environment where collaboration and innovation thrive. With a strong commitment to employee growth, you will receive comprehensive training and support from a passionate team, alongside a competitive salary and benefits package. Located in a vibrant office setting, WFS prioritises safety, respect, and excellence, ensuring that every team member feels valued and empowered to contribute to our shared success.
