At a Glance
- Tasks: Lead and manage the cargo operations team at London Heathrow for efficient service delivery.
- Company: Join WFS, a dynamic company focused on safety and customer excellence.
- Benefits: Permanent full-time role with opportunities for growth and development.
- Other info: Embrace a culture of safety, respect, and teamwork while achieving excellence.
- Why this job: Make a real impact in a fast-paced environment while leading a dedicated team.
- Qualifications: Experience in managing operations teams and ability to work under pressure.
The predicted salary is between 35000 - 45000 £ per year.
Department: Operations
Employment Type: Permanent - Full Time
Location: London Heathrow
Reporting To: Operations Manager
We are seeking an individual with the right attributes that wants to join WFS and bring valuable skills to the business. We have an exciting opportunity for you to join our Duty Manager team at London Heathrow. As a member of the team, you will play a crucial role in our Air Cargo Warehouse, where you will be responsible for efficiently managing the cargo operations team to deliver company targets. This individual will represent and lead a team of warehouse staff to ensure the standards required are met within the company’s guidelines, rules and regulations.
Your main responsibilities on a day to day basis will be:
- Lead the office and warehouse teams to deliver customer service level expectations.
- Maintain and develop customer relations.
- Monitor and manage the daily operation to deliver expected Key Performance Indicators.
- Maximise efficient use of employee resources.
- Provide regular performance information to the management team throughout the day.
- Identify training needs and initiate required staff development.
- Review health and safety and security processes and put forward improvements where appropriate.
- Monitor company equipment to ensure it is serviceable and maintained for safe operational use.
- Conduct staff briefings and promote regular team engagement.
- Manage the Warehouse team.
To be successful in this role you will need:
- Experience of managing an operations team.
- Ability to work under pressure to tight deadlines.
- Understanding of compliance procedures.
- Ability to work alongside other internal functions such as HR and HSSE.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values:
- Safety: Always look out for our own and each other's safety. Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously. Comply with all relevant safety regulations and standards at all times. Learn from mistakes and share that learning.
- Customer Focus: Delight customers by actively anticipating their needs, concerns and preferences. Offer alternative 'yes' solutions to 'no' situations. Deliver service excellence and always aim to exceed customer expectations.
- Respect: Appreciate everyone's background, cultural values and opinions at all times. Actively listen and understand others' intent and point of view, especially during disagreements. Build trusting relationships, demonstrate empathy and care for others.
- Excellence: Always do the right thing. Do it right the first time. Demonstrate extreme ownership: See it, Own it, Solve it. Adopt a growth mindset: keep learning, stay agile, be resilient. Set high expectations, embrace innovation and practice continuous improvement.
- Teamwork: Prioritise SATS Group's interests over one's own and department needs. Proactively share resources, ideas and information constructively. Build on each other's strengths and ideas to achieve win-win outcomes.
Duty Manager employer: Worldwide Flight Services
WFS is an exceptional employer, offering a dynamic work environment at London Heathrow where teamwork and safety are paramount. With a strong focus on employee development and customer satisfaction, we provide ample opportunities for growth and career advancement while fostering a culture of respect and excellence. Join us to be part of a dedicated team that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Worldwide Flight Services and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Worldwide Flight Services!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Worldwide Flight Services keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Worldwide Flight Services:This is your chance to really connect with the team at Worldwide Flight Services. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Worldwide Flight Services
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Worldwide Flight Services.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Worldwide Flight Services that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Worldwide Flight Services. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
