Continuous Improvement Process Specialist in London

Join our London Heathrow Team & Drive Operational Excellence.

We are looking for highly motivated individuals to join our Continuous Improvement (CI) team at WFS in London Heathrow. This is an excellent opportunity to play a key role in shaping operational efficiency and driving sustainable improvements in our cargo handling operations.

As a CI Process Specialist, you will be responsible for analysing air cargo operational processes, identifying areas for improvement, and implementing changes to enhance operational efficiency. Key tasks will include leading and coordinating continuous improvement projects and mentoring team members. The role will involve collaboration with various departments to achieve process optimisation, and requires strong problem-solving skills and the ability to drive change effectively across the operations. This role is fully dedicated to CI - it is not a hybrid operational role.

Your main responsibilities on a day to day basis will be:

• Process Standardisation & Stabilisation: Support the implementation of standardised operating procedures (SOPs) across WFS UK warehouses.
• Process Standardisation & Stabilisation: Ensure consistency in process execution across different warehouse/office environments, reducing variation and inefficiencies.
• Process Standardisation & Stabilisation: Conduct process mapping, time and motion studies, and workflow analysis to identify improvement areas.
• Process Ownership & Change Management: Act as the key process owner within your assigned functional area (Warehouse).
• Process Ownership & Change Management: Drive structured change management practices, ensuring that all process changes are tracked, measured, and properly embedded.
• Operational Improvement & CI Activities: Implement 5s and workplace organisation principles to improve efficiency and safety.
• Operational Improvement & CI Activities: Support and facilitate Gemba Walks, ensuring that leadership and teams engage in continuous improvement discussions.
• Operational Improvement & CI Activities: Monitor and track operational performance through KPI dashboards and audits.
• Training & Engagement: Work closely with operations teams to train and mentor staff in CI methodologies (5S, PDCA, lean).
• Training & Engagement: Lead structured team engagement activities, such as shift briefings and problem-solving workshops.
• Collaboration & Leadership Support: Work closely with the CI Lead and Operational Leadership to align CI activities with strategic objectives.
• Collaboration & Leadership Support: A key point of contact for process improvement initiatives, supporting both frontline staff and management teams.

To be successful in this role you will need:

• Excellent operational expertise in air cargo supply chain operations, specifically warehousing.
• Lean and Six Sigma Green Belt certification and experience or strong willingness to learn and train CI methodology and practices.
• Strong analytical skills - ability to assess data, conduct root cause analysis, and implement solutions.
• Excellent communication and engagement skills - ability to work effectively across all levels of the organisation and to liaise effectively with customers and suppliers at all levels.
• The ability to document and develop standard work instructions, training materials, and SOPs.
• To be self-motivated and proactive - demonstrates initiative and takes ownership of improvements.
• Good understanding of Excel & ability to assess and interpret data.
• Excellent planning and organisational skills.
• A high degree of self-motivation and professionalism.
• Good attention to detail.
• Project management experience.

Our Values

• Safety: Always look out for our own and each other’s safety. Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously. Comply with all relevant safety regulations and standards at all times. Learn from mistakes and share that learning.
• Customer Focus: Delight customers by actively anticipating their needs, concerns and preferences. Offer alternative "yes" solutions to "no" situations. Deliver service excellence and always aim to exceed customer expectations.
• Respect: Appreciate everyone’s background, cultural values and opinions at all times. Actively listen and understand other’s intent and point of view, especially during disagreements. Build trusting relationships, demonstrate empathy and care for others.
• Excellence: Always do the right thing. Do it right the first time. Demonstrate extreme ownership: See it, Own it, Solve it. Adopt a growth mindset: keep learning, stay agile, be resilient. Set high expectations, embrace innovation and practice continuous improvement.
• Teamwork: Prioritise SATS Group’s interests over one’s own and department needs. Proactively share resources, ideas and information constructively. Build on each other’s strengths and ideas to achieve win‑win outcomes.