At a Glance
- Tasks: Lead a dynamic team to deliver innovative learning and development strategies.
- Company: Join a leading operational business at London Heathrow with a focus on growth.
- Benefits: Competitive salary, career development opportunities, and a vibrant workplace culture.
- Other info: Exciting opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real impact by fostering a culture of continuous learning and innovation.
- Qualifications: Relevant qualifications in Education and Training with strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes. This is an on-site based role located at our London Heathrow UK Head office.
Your main responsibilities on a day to day basis will be:
- Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
- Own the Learning Management System ensuring accuracy of records and efficiency of processes.
- Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
- Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
- Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
- Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
- Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
- Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
- Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
- Produce reports and metrics to monitor the effectiveness of learning activities.
To be successful in this role you will need:
- Relevant qualification in Education and Training.
- Experience using Success Factors LMS desirable.
- Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
- To be innovative and change-driven.
- Strong influence and collaboration skills.
- Excellent relationship builder and stakeholder management.
- Strong leadership capabilities.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values:
- Safety: Always look out for our own and each other's safety. Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously. Comply with all relevant safety regulations and standards at all times. Learn from mistakes and share that learning.
- Customer Focus: Delight customers by actively anticipating their needs, concerns and preferences. Offer alternative "yes" solutions to "no" situations. Deliver service excellence and always aim to exceed customer expectations.
- Respect: Appreciate everyone's background, cultural values and opinions at all times. Actively listen and understand other's intent and point of view, especially during disagreements. Build trusting relationships, demonstrate empathy and care for others.
- Excellence: Always do the right thing. Do it right the first time. Demonstrate extreme ownership: See it, Own it, Solve it. Adopt a growth mindset: keep learning, stay agile, be resilient. Set high expectations, embrace innovation and practice continuous improvement.
- Teamwork: Prioritise SATS Group's interests over one's own and department needs. Proactively share resources, ideas and information constructively. Build on each other's strengths and ideas to achieve win-win outcomes.
Learning & Development Manager employer: Worldwide Flight Services (WFS)
At our London Heathrow office, we pride ourselves on being an exceptional employer that fosters a culture of continuous learning and development. As a Learning & Development Manager, you will lead a dedicated team in delivering innovative training solutions while enjoying a supportive work environment that prioritises employee growth and collaboration. With a strong focus on safety, customer satisfaction, and excellence, we offer unique opportunities for professional advancement in a dynamic multi-site operational business.
Contact Details:
Worldwide Flight Services (WFS) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in HR or L&D roles. They can give you insider info and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company's learning culture. Think about how your experience aligns with their goals and be ready to share specific examples of your past successes in L&D.
✨Tip Number 3
Show off your leadership skills during the interview! Be prepared to discuss how you've managed teams and driven change in previous roles. Highlight your ability to foster a culture of continuous learning.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Learning & Development Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Learning & Development Manager role. Highlight your relevant experience in multi-site operations and any specific achievements in learning and development that align with our goals.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for fostering a culture of continuous learning and how your leadership skills can drive our L&D strategy forward.
Showcase Your Skills:Don’t forget to showcase your skills in stakeholder management and collaboration. We want to see how you’ve built relationships in previous roles and how you plan to do the same with us.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Worldwide Flight Services (WFS)
✨Know Your Stuff
Before the interview, dive deep into the company's learning and development strategy. Familiarise yourself with their current training programmes and think about how your experience aligns with their goals. This will show that you're not just interested in the role but also invested in their mission.
✨Showcase Your Leadership Skills
As a Learning & Development Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and influence. Highlight specific instances where your leadership made a difference in training outcomes or team performance.
✨Be Ready to Discuss Digital Solutions
With a focus on digitalisation in training, be prepared to discuss your experience with e-learning solutions and Learning Management Systems like Success Factors. Bring examples of how you've implemented digital training tools and the impact they had on learning effectiveness.
✨Emphasise Continuous Improvement
The company values a growth mindset and continuous improvement. Be ready to talk about how you've identified training needs through analysis and how you've adapted programmes based on feedback. Show that you’re proactive in seeking ways to enhance learning experiences.
