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For Companies At a Glance
- Tasks: Lead and develop a high-performing Customer Loyalty team to achieve sales targets.
- Company: Join Worldpay, a leader in payment processing, driving the global economy daily.
- Benefits: Enjoy flexible healthcare, pension contributions, paid time off, and wellbeing allowances.
- Why this job: Make a real impact on businesses while working in a dynamic and supportive culture.
- Qualifications: Strong people skills, commercial acumen, and experience in sales team development required.
- Other info: Opportunity to work with a diverse team and contribute to meaningful projects.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Retention Manager to join our ever-evolving SMB Retention Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer.
About the team: The inside sales team here at Worldpay is unique in many ways, from supporting over 220,000 SMEs all the way up to 12,000 corporate sized accounts from acquiring to retention. We really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times.
What you will be doing: You will manage, coach and develop a high performing Customer Loyalty team. Achieving commercial sales targets and associated KPIs whilst at the same time improving and driving our cultural plan with the goal of having the highest employee engagement score. To achieve this, you will need to be able to work with your peers and a significant number of internal stakeholders on top of your individual accountabilities. Driving results in your team and collaboratively across department, talent pipeline, employee engagement and customer satisfaction will need to be delivered in equal amounts and not one at the expense of the others.
What you’ll own:
- Responsible for c. 15 advisors
- Responsible for achieving commercial performance and sales targets in line with budgets
- Accountable for driving our culture within direct team and wider department
- Demonstrate a commercial awareness to drive Net Income and adhere to pricing guidelines
- Accountable for inspiring and motivating team whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world.
What you bring:
- Effective people skills and sensitivities when dealing with others
- A history of being able to drive sustainable commercial results
- A proven track record in developing and driving employee engagement
- History of identifying, supporting and driving talent
- Well-balanced decision and thought-making process that considers the impacts across our Colleagues, Clients and Communities
- A strong resilience and appetite for change
- Experience of supporting and developing a sales team
- A strong commercial acumen and the ability to build relationships
- Added bonus if you have Coaching qualifications
- Experience across multiple sales channels
- Knowledge regarding our products and services
- Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, remote working
What we offer you:
It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Retentions Manager - Merchants employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Manager - Merchants
✨Tip Number 1
Familiarise yourself with Worldpay's products and services. Understanding the payment solutions we offer will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Worldpay. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experience in managing and developing teams. Since the role involves coaching a Customer Loyalty team, having specific examples ready will showcase your leadership skills and ability to drive employee engagement.
✨Tip Number 4
Stay updated on industry trends in payments and customer retention strategies. Being knowledgeable about the latest developments will allow you to speak confidently about how you can contribute to Worldpay's goals.
We think you need these skills to ace Retentions Manager - Merchants
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Retentions Manager role. Focus on your history of driving commercial results, developing teams, and improving employee engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the payments industry and how your background makes you a great fit for Worldpay. Mention specific achievements that demonstrate your ability to manage and motivate teams effectively.
Showcase People Skills: Since effective people skills are crucial for this role, provide examples in your application of how you've successfully managed teams or improved employee engagement in previous positions.
Demonstrate Commercial Acumen: Highlight your understanding of commercial performance and sales targets. Use metrics from past roles to illustrate how you've driven results and contributed to business growth.
How to prepare for a job interview at Worldpay
✨Showcase Your People Skills
As a Retentions Manager, effective people skills are crucial. Be prepared to discuss specific examples of how you've successfully managed teams and built relationships in previous roles. Highlight your sensitivity when dealing with others, as this will resonate well with the interviewers.
✨Demonstrate Commercial Awareness
Worldpay is looking for someone who can drive sustainable commercial results. Come equipped with knowledge about the payments industry and be ready to discuss how you can contribute to achieving sales targets and improving customer retention. Use data or case studies to back up your points.
✨Emphasise Employee Engagement Experience
Since you'll be responsible for driving culture and engagement within your team, share your past experiences in developing employee engagement strategies. Discuss how you’ve motivated teams and improved morale, as this aligns with Worldpay's values.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making process and resilience. Think of situations where you had to make tough decisions that impacted colleagues, clients, or the community. Be ready to explain your thought process and the outcomes of those decisions.
