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For Companies At a Glance
- Tasks: Lead and inspire a high-performing Customer Loyalty team to achieve sales targets.
- Company: Join Worldpay, a leading name in the payments industry.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Make a real impact on customer retention and employee engagement.
- Qualifications: Strong people skills and a track record in driving commercial results.
- Other info: Dynamic environment supporting over 220,000 SMEs and fostering innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Worldpay Gateshead, United Kingdom – Inside Sales Retention Manager role. We’re looking for an Inside Sales Retention Manager to join our SMB International team and help unleash the potential of every business.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments.
What you’ll own as the Inside Sales Retention Manager
You will manage, coach and develop a high performing Customer Loyalty team. Achieving commercial sales targets and associated KPIs whilst at the same time improving and driving our cultural plan with the goal of having the highest employee engagement score. To achieve this, you will need to be able to work with your peers and a significant number of internal stakeholders on top of your individual accountabilities. Driving results in your team and collaboratively across department, talent pipeline, employee engagement and customer satisfaction will need to be delivered in equal amounts and not one at the expense of the others.
- Responsible for c. 15 advisors
- Responsible for achieving commercial performance and sales targets in line with budgets
- Accountable for driving our culture within direct team and wider department
- Demonstrate a commercial awareness to drive Net Income and adhere to pricing guidelines
- Accountable for inspiring and motivating team whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world.
- We are passionate about what we do – and you will be too!
What You’ll Bring
- Effective people skills and sensitivities when dealing with others
- A history of being able to drive sustainable commercial result’s
- A proven track record in developing and driving employee engagement
- History of identifying, supporting and driving talent
- Well-balanced decision and thought making process that considers the impacts across our Colleagues, Clients and Communities
- A strong resilience and appetite for change
- A developed emotional intelligence
Added bonus if you have
- Coaching qualifications
- Experience across multiple sales channels
- Knowledge regarding our products and services
- Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, remote working
- Experience of supporting and developing a sales team
- A strong commercial acumen and the ability to build teams
About The Team
The inside sales team here at Worldpay is unique in many ways, from supporting over 220,000 SME’s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times.
To learn more about our winning teams, check out our world-class teams that own it every day.
What Makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
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Retention Manager employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Worldpay on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Inside Sales Retention Manager role.
✨Tip Number 2
Prepare for the interview by researching Worldpay's culture and values. Think about how your experience aligns with their mission of driving employee engagement and commercial success. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and driven results in previous roles. This is your chance to demonstrate that you can inspire and develop a high-performing Customer Loyalty team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Worldpay family and making an impact.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a part of our team and contribute to our mission.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Retention Manager!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Worldpay
✨Know Your Numbers
As a Retention Manager, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics like sales targets and KPIs relevant to the role. Be ready to discuss how you've achieved or exceeded these in past positions.
✨Showcase Your People Skills
Effective people skills are crucial for this role. Prepare examples of how you've successfully managed and motivated teams in the past. Highlight your emotional intelligence and how it has helped you drive employee engagement and customer satisfaction.
✨Understand the Company Culture
Worldpay values a strong cultural fit. Familiarise yourself with their core values: Think, Act, Win. Be prepared to discuss how you embody these principles in your work and how you can contribute to enhancing the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think of situations where you've had to balance multiple priorities, such as team performance and customer retention, and be ready to share your thought process.
