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For Companies At a Glance
- Tasks: Lead and inspire a high-performing Customer Loyalty team to achieve sales targets.
- Company: Join Worldpay, a leading name in the payments industry.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Make a real impact on customer retention and employee engagement.
- Qualifications: Strong people skills and a track record in driving commercial results.
- Other info: Dynamic environment supporting over 220,000 SMEs and fostering innovation.
The predicted salary is between 36000 - 60000 £ per year.
Retention Manager
Worldpay Gateshead, England, United Kingdom
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for an Inside Sales Retention Manager to join our ever‑evolving SMB International team and help us unleash the potential of every business.
What you’ll own as the Inside Sales Retention Manager
- Responsible for leading a team of approximately 15 advisors.
- Achieve commercial sales targets and associated KPIs while driving a high‑performing Customer Loyalty team.
- Accountable for driving our culture within the direct team and the wider department.
- Demonstrate commercial awareness to drive Net Income and adhere to pricing guidelines.
- Inspire and motivate the team while offering a range of card payment solutions and commercial offerings that retain and grow customers in a changing market.
What You’ll Bring
- Effective people skills and sensitivities when dealing with others.
- A history of driving sustainable commercial results.
- A proven track record in developing and driving employee engagement.
- Experience in identifying, supporting, and driving talent.
- Well‑balanced decision‑making process that considers impacts across colleagues, clients, and communities.
- A strong resilience and appetite for change.
- A developed emotional intelligence.
Added bonus if you have
- Coaching qualifications.
- Experience across multiple sales channels.
- Knowledge regarding our products and services.
- Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, and remote working.
- Experience of supporting and developing a sales team.
- A strong commercial acumen and the ability to build teams.
About the Team
The inside sales team here at Worldpay is unique in many ways, supporting over 220,000 SMEs and up to 12,000 corporate accounts from acquisition to retention. We truly support the UK economy through our products and services across the full customer lifecycle, enabling businesses to trade across multiple platforms, expand internationally, and keep consumers safe in challenging times.
What Makes a Worldpayer
Think, Act, Win. We stay curious, constantly asking the right questions and finding creative solutions to simplify the complex. Every Worldpayer is empowered to make the right decisions for customers and remains open, winning, and learning as one.
Does this sound like you? Apply now to write the next chapter in your career.
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Retention Manager employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Worldpay on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Inside Sales Retention Manager role.
✨Tip Number 2
Prepare for the interview by researching Worldpay's culture and values. Think about how your experience aligns with their mission of driving employee engagement and commercial success. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and driven results in previous roles. This is your chance to demonstrate that you can inspire and develop a high-performing Customer Loyalty team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Worldpay family and making an impact.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to be a part of our team and contribute to our mission.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Retention Manager!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly understand why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Worldpay
✨Know Your Numbers
As a Retention Manager, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics like sales targets and KPIs relevant to the role. Be ready to discuss how you've achieved or exceeded these in past positions.
✨Showcase Your People Skills
Effective people skills are crucial for this role. Prepare examples of how you've successfully managed and motivated teams in the past. Highlight your emotional intelligence and how it has helped you drive employee engagement and customer satisfaction.
✨Understand the Company Culture
Worldpay values a strong cultural fit. Familiarise yourself with their core values: Think, Act, Win. Be prepared to discuss how you embody these principles in your work and how you can contribute to enhancing the company culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think of situations where you've had to balance multiple priorities, such as team performance and customer retention, and be ready to share your thought process.
