Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to resolve issues and promote our services.
- Company: Join Worldpay, a leading global payments provider dedicated to customer satisfaction.
- Benefits: Enjoy competitive salary, sales commission, local incentives, and community support time.
- Why this job: Be part of a dynamic team focused on customer loyalty and making a real impact.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for customer service required.
- Other info: Entry-level position with full-time hours and opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Retention Associate
Worldpay Gateshead, England, United Kingdom
Join Worldpay, one of the biggest names in payments, and make your mark as a Retention Associate.
About The Team
Our Gateshead-based Existing Customer Management team plays a key role in ensuring customer satisfaction, loyalty, and retention. You’ll be the first point of contact for customers considering leaving, resolving their concerns, and showcasing the benefits of staying with Worldpay.
What You’ll Own
- Customer interactions to highlight and promote the benefits of our services, ultimately to retain our customer
- Engage with customers to address queries and resolve issues
- Understand customer needs and provide tailored solutions
- Handle complaints or cancellations with professionalism and empathy
- Collaborate with internal teams to ensure seamless customer service.
What You’ll Bring
- Effective people skills and sensitivities when dealing with others
- Negotiation and communication skills, both written and verbal
- Inbound telephony experience and passion for supporting our customer experience
- Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time
- Knowledge of company products, services and business operations to enable resolution of customer inquiries
- Analytical skills to determine client business needs and requirements
- Ability to work both independently and in a team environment
- Excellent time management and organizational skills
- Ability to remain calm under various levels of pressure
- Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience
- Proactive, with a positive attitude and a willingness to learn
Worldpay Perks
- A competitive salary and benefits
- Sales commission based on your performance
- Local incentives
- Time to support charities and give back to your community
- Parental leave policy
- Global recognition platform
- Virgin Pulse access
- Global employee assistance program
Seniority level
Entry level
Employment type
Part-time
Job function
Marketing and Sales
Apply now to write the next chapter in your career. We can’t wait to hear from you.
#J-18808-Ljbffr
Retention Associate employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Associate
✨Tip Number 1
Familiarise yourself with Worldpay's products and services. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios can be a great way to prepare for the types of calls you might receive as a Retention Associate.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your analytical skills and ability to remain calm under pressure.
✨Tip Number 4
Network with current or former employees of Worldpay on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retention Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retention Associate position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your communication, negotiation, and problem-solving abilities, as these are crucial for a Retention Associate.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Worldpay's mission. Use specific examples from your past experiences to demonstrate how you can contribute to customer retention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Worldpay
✨Showcase Your People Skills
As a Retention Associate, you'll be dealing with customers who may be considering leaving. Highlight your effective people skills and how you've successfully managed sensitive situations in the past. Be prepared to share examples of how you’ve turned a negative experience into a positive one.
✨Demonstrate Your Problem-Solving Abilities
Worldpay values strong analytical skills and problem-solving abilities. During the interview, discuss specific instances where you've identified customer needs and provided tailored solutions. This will show your capability to handle complaints and cancellations with professionalism and empathy.
✨Know Your Stuff
Familiarise yourself with Worldpay's products, services, and operations. Being knowledgeable about what they offer will not only impress your interviewers but also help you answer questions more effectively. It shows that you're proactive and genuinely interested in the role.
✨Stay Calm Under Pressure
Retention roles can be challenging, especially when dealing with upset customers. Prepare to discuss how you remain calm under pressure and manage your time effectively. Share techniques you use to stay organised and focused, even in stressful situations.