At a Glance
- Tasks: Analyse and optimise digital processes to enhance business operations and performance.
- Company: Join a leading name in payments with a dynamic Digital Sales team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to work on innovative projects.
- Why this job: Make a real impact by driving digital transformation and improving customer experiences.
- Qualifications: Strong data analysis skills, proficiency in Excel and SQL, and excellent communication abilities.
The predicted salary is between 35000 - 45000 £ per year.
Make your mark at one of the biggest names in payments. We’re looking for a Digital Operations Analyst to join our ever‑evolving Digital Sales team and help us unleash the potential of every business. This newly created role is responsible for monitoring, analysing, and optimising digital processes, platforms, and systems to drive efficient and effective business operations. Combining data analysis, technical expertise, and operational insight, the role focuses on improving performance, identifying optimisation opportunities, and supporting the continuous evolution of digital capabilities across the organisation.
What you’ll own as the Digital Sales Operations Analyst:
- Performance Analysis – Analyse performance across digital channels (e.g., website, mobile app, paid media) to identify trends, issues, and opportunities.
- KPI Tracking & Reporting – Track and report on key metrics including conversion rates, traffic, engagement, and revenue.
- Channel Performance Comparison – Compare performance across sales channels (e.g., Digital, Telesales, eCommerce, POS) to inform strategic decision‑making.
- Funnel & Conversion Optimisation – Monitor end‑to‑end customer journeys and application funnels, identifying drop‑off points and recommending improvements to increase conversion rates.
- Revenue & Value Analysis – Provide actionable insights to enhance profitability, customer value, and overall commercial performance.
- Reporting & Insights Delivery – Build and maintain dashboards and reports using tools such as Power BI, Excel, and SQL. Translate complex data into clear, actionable insights for commercial, marketing, and operations stakeholders.
- Experimentation & Testing – Design and support A/B and multivariate testing to evaluate digital improvements and optimise performance.
- Data‑Driven Optimisation – Recommend and implement data‑driven changes to improve digital processes, user experience, and commercial outcomes.
- Product & Channel Analysis – Analyse product and channel performance to identify growth opportunities and optimise digital offerings.
What You’ll Bring:
- Strong communication skills across multiple channels, including phone, email, and written reporting.
- Proven experience in data analysis and reporting, ideally within a corporate or commercial environment.
- Advanced proficiency in Excel and working knowledge of SQL for data extraction and manipulation.
- Experience using data visualisation tools such as Power BI to build dashboards and present insights.
- Strong organisational skills with the ability to manage multiple priorities effectively in a fast‑paced environment.
- Proactive, self‑motivated approach with a strong sense of ownership and accountability.
- Comfortable working with CRM systems and a range of digital tools and platforms.
- Experience working with large datasets, including an understanding of database structures and management principles.
- Excellent stakeholder communication skills, with the ability to translate complex data into clear, actionable insights.
It’s a bonus if you have:
- Experience in sales, customer success, or onboarding roles.
- Experience in payments, fintech, or SME/merchant services.
To learn more about our winning teams, check out our world‑class teams that own it every day.
What Makes a Worldpayer: Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Operations Analyst - Digital Sales employer: Worldpay
Join a leading name in the payments industry as an Operations Analyst in Digital Sales, where you will thrive in a dynamic and innovative work culture that prioritises employee growth and development. With access to cutting-edge tools and a collaborative environment, you'll have the opportunity to make a significant impact on digital processes while enjoying competitive benefits and a strong focus on work-life balance. This role not only offers a chance to enhance your analytical skills but also to contribute to the continuous evolution of our digital capabilities, making it a truly rewarding career choice.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst - Digital Sales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to digital operations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your data analysis projects and insights. This will give you an edge and demonstrate your expertise in a tangible way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Analyst - Digital Sales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Digital Operations Analyst. Highlight your experience in data analysis, performance tracking, and any relevant tools like Excel or Power BI. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about digital sales and how your background makes you a perfect fit for our team. Don’t forget to mention specific examples of your past successes in similar roles.
Show Off Your Data Skills:Since this role involves a lot of data analysis, make sure to showcase your proficiency in SQL and any experience you have with data visualisation tools. We love seeing candidates who can turn complex data into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Worldpay
✨Know Your Data
As a Digital Operations Analyst, you'll be knee-deep in data. Brush up on your data analysis skills and be ready to discuss how you've used data to drive decisions in the past. Familiarise yourself with key metrics like conversion rates and engagement, as these will likely come up during your interview.
✨Showcase Your Technical Skills
Make sure you highlight your proficiency in Excel, SQL, and any data visualisation tools like Power BI. Be prepared to give examples of how you've built dashboards or reports that provided actionable insights. This is your chance to demonstrate your technical expertise!
✨Understand the Customer Journey
Since the role involves monitoring customer journeys, think about how you can articulate your understanding of funnel optimisation. Prepare to discuss any experiences where you've identified drop-off points and suggested improvements to enhance conversion rates.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex data in simple terms, as you'll need to convey insights to various stakeholders. Consider preparing a few examples of how you've successfully communicated findings in previous roles.
