At a Glance
- Tasks: Lead and inspire a team of ServiceNow Engineers to deliver high-quality solutions.
- Company: Join a dynamic team focused on unleashing business potential through ServiceNow.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative culture that values continuous improvement and diverse perspectives.
- Why this job: Make a real impact by driving innovation and excellence in ServiceNow development.
- Qualifications: Curiosity, creativity, accountability, inclusivity, and openness are key traits we seek.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a ServiceNow Development Lead to join our ever evolving ServiceNow Platform team to help us unleash the potential of every business.
Responsibilities
- Technical Leadership & Team Management
- Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement.
- Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design.
- Act as the “golden standard” for code quality, platform architecture, and development discipline.
- Provide technical oversight and ensure complex solutions are well designed, rational, and maintainable.
- Agile Delivery Leadership
- Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication.
- Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery.
- Drive predictable, high‑quality delivery across all ServiceNow workstreams.
- Solution Design & Development
- Design, develop, and implement ServiceNow applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.).
- Ensure all solutions are scalable, robust, secure, and aligned with both ServiceNow and organisational best practices.
- Provide architectural guidance and approve designs for complex or strategic initiatives.
- Platform Governance & Health
- Own and enforce ServiceNow governance: coding standards, peer reviews, release processes, and change control.
- Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised.
- Stay current with new ServiceNow releases and drive adoption of relevant enhancements.
- Stakeholder Engagement
- Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions.
- Represent the development team confidently and ensure engineering considerations are heard and respected.
- Incident Ownership & Operational Excellence
- Own the Incident Management process within the development team.
- Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs.
- Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.
Qualifications
- Curious – You ask the right questions, listening and learning to get better every day.
- Creative – You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.
- Accountable – You never stand still, never settle. You work at pace to achieve your goals.
- Inclusive – You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
- Open – You work across borders, working with your team to achieve your collective goals.
ServiceNow Developer Lead in Manchester employer: Worldpay
Join our dynamic ServiceNow Platform team as a ServiceNow Development Lead, where you will not only lead and inspire a talented group of engineers but also foster a culture of innovation and continuous improvement. Our commitment to employee growth is reflected in our supportive work environment, which encourages collaboration and open communication, ensuring that every team member can thrive and contribute meaningfully. Located in a vibrant area, we offer competitive benefits and a unique opportunity to shape the future of our platform while enjoying a fulfilling work-life balance.
We think you need these skills to ace ServiceNow Developer Lead in Manchester
ServiceNow Development
Technical Leadership
Team Management
Agile Methodologies
Sprint Planning
Solution Design
Application Development
