At a Glance
- Tasks: Manage corporate accounts and collect outstanding payments while ensuring excellent customer service.
- Company: Join a global leader serving over 6 million customers across 175 countries.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
- Why this job: Be part of a high-performing team making a real impact in the business world.
- Qualifications: Experience in collections or credit control, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to write your next chapter? Our new company serves more than 6,000,000 customers, processing nearly $4 trillion in annual volume across 94 billion transactions in more than 175 countries. We’re looking for a Collections Advisor to join our corporate team and help us unleash the potential of every business.
About the team: Our high performing team always strives to exceed cash and reduction of debtors targets whilst maintaining excellent customer experience. The team works multiple platforms with the aim to provide a first-time resolution service to a portfolio of corporate customers. Our team works Monday – Friday between the hours of 9am - 5pm. We offer a hybrid working model split between working in our Manchester city centre office 2 days a week and home working.
What you’ll own as the Corporate Collections Advisor: The Corporate Collections Advisor is responsible for managing and collecting outstanding payments from business clients, ensuring timely receipt of funds, and maintaining positive relationships with corporate customers. The role involves proactive communication, negotiation, and problem-solving to resolve payment issues while upholding the company’s values and maintaining high levels of customer service.
Key Responsibilities:- Manage a portfolio of corporate accounts to ensure timely collection of outstanding invoices.
- Contact customers via phone, email, and written correspondence to follow up on overdue payments and resolve queries.
- Negotiate payment plans and settlements in line with company policies and procedures.
- Investigate and resolve payment discrepancies by liaising with internal departments (e.g., Sales, Billing, Customer Service).
- Maintain accurate records of collection activities and customer communications in the company’s systems.
- Escalate unresolved accounts to senior management or external collection agencies as necessary.
- Monitor and report on aged debtors and collection performance, providing regular updates to management.
- Identify and flag potential bad debts or high-risk accounts for further action.
- Build and maintain strong relationships with key customer contacts to facilitate smooth payment processes.
- Ensure compliance with relevant legal, regulatory, and company standards in all collection activities.
- Previous experience in a credit control, collections, or accounts receivable role (corporate/B2B experience preferred).
- Strong communication and negotiation skills.
- Excellent attention to detail and organizational skills.
- Ability to work effectively under pressure and meet deadlines.
- Proficient in Microsoft Office and relevant financial/accounting systems (e.g., SAP, Oracle).
- Knowledge of relevant regulations and compliance requirements (e.g., GDPR, credit management best practices).
- Customer-focused and solution-oriented.
- Professional, diplomatic, and resilient.
- Strong team player with the ability to work independently.
- Formal qualification in credit management (e.g., CICM) or finance/accounting is advantageous.
- Experience in the payments, banking, or financial services industry is a plus.
Corporate B2B Collections Advisor in Manchester employer: Worldpay
Join a dynamic and innovative company that values its employees and fosters a collaborative work environment. With a hybrid working model based in the vibrant Manchester city centre, we offer competitive benefits, opportunities for professional growth, and a commitment to maintaining a positive work-life balance. As a Corporate B2B Collections Advisor, you'll be part of a high-performing team dedicated to delivering exceptional customer service while developing your skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate B2B Collections Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your negotiation skills! As a Collections Advisor, you'll need to be confident in discussing payment plans. Role-play with a friend or family member to get comfortable with these conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Corporate B2B Collections Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Corporate B2B Collections Advisor. Highlight your relevant experience in credit control or collections, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share examples of how you've successfully managed corporate accounts and resolved payment issues in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to showcase your negotiation prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Worldpay
✨Know Your Numbers
Before the interview, brush up on your understanding of financial metrics and key performance indicators relevant to collections. Be ready to discuss how you've managed accounts in the past, including any specific figures or targets you've achieved.
✨Showcase Your Communication Skills
Since the role involves a lot of communication with corporate clients, prepare examples that highlight your negotiation and problem-solving skills. Think of situations where you successfully resolved payment issues while maintaining a positive relationship with customers.
✨Familiarise Yourself with Compliance
Make sure you understand the legal and regulatory aspects of collections, such as GDPR and credit management best practices. Being able to discuss these topics will show that you’re not only customer-focused but also aware of the necessary compliance requirements.
✨Demonstrate Team Spirit
The role requires collaboration with various departments, so be prepared to talk about your experience working in teams. Share examples of how you’ve worked independently and as part of a team to achieve common goals, especially in high-pressure situations.
