At a Glance
- Tasks: Analyse and optimise digital processes to enhance business operations and performance.
- Company: Join a leading name in the payments industry with a dynamic team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to work on innovative projects.
- Why this job: Make a real impact by driving digital transformation and improving customer experiences.
- Qualifications: Strong data analysis skills, proficiency in Excel and SQL, and excellent communication abilities.
The predicted salary is between 35000 - 45000 € per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Digital Operations Analyst to join our ever-evolving Digital Sales team and help us unleash the potential of every business.
This newly created role is responsible for monitoring, analysing, and optimising digital processes, platforms, and systems to drive efficient and effective business operations. Combining data analysis, technical expertise, and operational insight, the role focuses on improving performance, identifying optimisation opportunities, and supporting the continuous evolution of digital capabilities across the organisation.
What you’ll own as the Digital Sales Operations Analyst:
- Performance Analysis: Analyse performance across digital channels (e.g., website, mobile app, paid media) to identify trends, issues, and opportunities.
- KPI Tracking & Reporting: Track and report on key metrics including conversion rates, traffic, engagement, and revenue.
- Channel Performance Comparison: Compare performance across sales channels (e.g., Digital, Telesales, eCommerce, POS) to inform strategic decision-making.
- Funnel & Conversion Optimisation: Monitor end-to-end customer journeys and application funnels, identifying drop-off points and recommending improvements to increase conversion rates.
- Revenue & Value Analysis: Provide actionable insights to enhance profitability, customer value, and overall commercial performance.
- Reporting & Insights Delivery: Build and maintain dashboards and reports using tools such as Power BI, Excel, and SQL. Translate complex data into clear, actionable insights for commercial, marketing, and operations stakeholders.
- Experimentation & Testing: Design and support A/B and multivariate testing to evaluate digital improvements and optimise performance.
- Data-Driven Optimisation: Recommend and implement data-driven changes to improve digital processes, user experience, and commercial outcomes.
- Product & Channel Analysis: Analyse product and channel performance to identify growth opportunities and optimise digital offerings.
What you’ll bring:
- Strong communication skills across multiple channels, including phone, email, and written reporting.
- Proven experience in data analysis and reporting, ideally within a corporate or commercial environment.
- Advanced proficiency in Excel and working knowledge of SQL for data extraction and manipulation.
- Experience using data visualisation tools such as Power BI to build dashboards and present insights.
- Strong organisational skills with the ability to manage multiple priorities effectively in a fast-paced environment.
- Proactive, self-motivated approach with a strong sense of ownership and accountability.
- Comfortable working with CRM systems and a range of digital tools and platforms.
- Experience working with large datasets, including an understanding of database structures and management principles.
- Excellent stakeholder communication skills, with the ability to translate complex data into clear, actionable insights.
It’s a bonus if you have:
- Experience in sales, customer success, or onboarding roles.
- Experience in payments, fintech, or SME/merchant services.
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer: Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Operations Analyst - Digital Sales in London employer: Worldpay
Join a leading name in the payments industry as an Operations Analyst in Digital Sales, where you'll thrive in a dynamic work culture that champions innovation and collaboration. With a focus on employee growth, we offer extensive training opportunities and a supportive environment that encourages you to make a meaningful impact on our digital capabilities. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and access to cutting-edge technology, making it an excellent place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Analyst - Digital Sales in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to digital operations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your data analysis projects and insights. This will help you stand out and demonstrate your expertise in a tangible way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Analyst - Digital Sales in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Digital Operations Analyst. Highlight your experience with data analysis, performance tracking, and any relevant tools like Power BI or SQL. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about digital sales and how your previous experiences have prepared you for this role. Keep it engaging and make it personal – we love to see your personality come through!
Showcase Your Analytical Skills:Since this role is all about analysing and optimising processes, be sure to include specific examples of how you've used data to drive decisions in the past. We want to know how you’ve turned insights into action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Worldpay
✨Know Your Numbers
As a Digital Operations Analyst, you'll be dealing with data all the time. Brush up on key metrics like conversion rates and engagement stats before your interview. Be ready to discuss how you've used data analysis in past roles to drive performance improvements.
✨Showcase Your Tools
Familiarise yourself with tools like Power BI and SQL. If you've built dashboards or reports, be prepared to share specific examples. This will demonstrate your technical expertise and show that you can translate complex data into actionable insights.
✨Communicate Clearly
Strong communication skills are crucial for this role. Practice explaining your past projects and findings in a clear and concise manner. Think about how you can simplify complex data for stakeholders who may not have a technical background.
✨Be Proactive and Engaged
During the interview, showcase your proactive approach. Share examples of how you've taken ownership of projects or identified optimisation opportunities in previous roles. This will highlight your self-motivation and ability to thrive in a fast-paced environment.
