At a Glance
- Tasks: Create impactful reports and presentations to support decision-making in a dynamic team.
- Company: Join a forward-thinking company that values creativity and collaboration.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team that encourages innovation and personal development.
- Why this job: Make a real difference by simplifying complex information for key stakeholders.
- Qualifications: Experience in producing high-quality reports and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you ready to write your next chapter? We’re looking for an Operational Reporting and Insights Officer to join our Customer Due Diligence team. This role is responsible for producing high‑quality reporting packs, slide decks, and communication materials that support effective decision‑making across CDD operations, governance forums, and change initiatives.
Location: London, Birmingham or Gateshead office location, hybrid working option available, 3 days per week office based.
What you’ll own as the Operational Reporting and Insights Officer:
- Reporting Governance and Oversight
- Own the end‑to‑end reporting schedule, ensuring smooth and timely production cycles across all CDD forums.
- Develop, maintain, and continuously improve reporting templates, standards, and contributor guidance.
- Collaborate with CDD data owners and business leads to identify opportunities to simplify reporting processes and reduce manual effort.
- Maintain awareness of reporting requirements across CDD to ensure alignment and prevent duplication and support audit readiness.
- Support audit and compliance activities by ensuring documentation and reporting processes meet regulatory and internal requirements.
- Content Gathering & Coordination
- Work closely with CDD leadership to understand audience needs, strategic priorities, and key messages.
- Coordinate inputs across Compliance, Risk, Operations, Technology, and other stakeholders bringing together data, updates, and insights.
- Manage reporting timelines and workflows, prompting contributors and ensuring deliverables remain on track to meet deadlines.
- Communication and Key Messaging
- Craft clear, concise narrative summaries that highlight trends, risks, outcomes, and recommended actions.
- Translate technical, operational or regulatory content into digestible content suitable for non‑technical or senior audiences.
- Build cohesive storylines that enable structured discussion and informed decision‑making.
- Reporting Pack Production
- Lead the creation of clear, structured, insight-driven reporting packs and slide decks for operational meetings, governance forums, and senior leadership updates.
- Organise and refine content to ensure clarity, accuracy, and ease of understanding for all stakeholders.
- Ensure reporting is accurate, aligned, and delivered on time for recurring and ad‑hoc forums.
- Maintain consistent formatting, messaging, and visual standards across all reporting materials.
- Project & Change Communications Support
- Develop project update decks, milestone summaries, and communication materials for ongoing CDD change and transformation activity.
- Partner with project leads to provide transparent updates on progress, risks, dependencies, and upcoming timelines.
- Create clear, engaging materials that support change adoption and stakeholder understanding.
- Prepare briefing packs and talking points for senior leaders involved in change‑related discussions.
- Stakeholder Engagement
- Build strong relationships across CDD and related functions to stay informed of key updates, challenges, and initiatives.
- Provide leaders with well-structured, high-quality materials for steering groups, forums, and cross‑functional meetings.
- Provide guidance on how to structure, refine and present content effectively.
What you’ll bring:
- Experience producing high‑quality reporting packs, presentations, or communication materials in a regulated, operational, or change‑driven environment.
- Excellent PowerPoint skills, with strength in structure, storytelling, and visual clarity.
- Strong written communication skills with the ability to simplify complexity and craft compelling narratives.
- Exceptional attention to detail and commitment to delivering polished outputs.
- Strong organisational skills with comfort managing multiple deadlines and coordinating across teams.
- Confidence working with senior stakeholders and understanding business priorities.
It’s a bonus if you have:
- Experience supporting governance forums, project steering groups, or change communications.
- Familiarity with CDD/KYC, regulatory topics, or financial services operations.
- Experience developing templates, style guides, or reporting standards.
About the team:
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic; every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Operational Reporting and Insights Officer in London employer: Worldpay
As an Operational Reporting and Insights Officer at our London, Birmingham, or Gateshead office, you'll thrive in a dynamic work culture that values curiosity and creativity. We offer hybrid working options, ensuring a healthy work-life balance while providing opportunities for professional growth through collaboration with senior stakeholders and involvement in impactful change initiatives. Join us to be part of a team that empowers you to make meaningful contributions and supports your career development in a regulated environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Reporting and Insights Officer in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to operational reporting and insights. Use the job description as your guide to tailor your answers, showcasing how your skills align with what they’re looking for.
✨Tip Number 3
Showcase your storytelling skills! When discussing your past experiences, frame them in a way that highlights your ability to simplify complex information and create engaging reports. This is key for the Operational Reporting and Insights Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and writing your next chapter with us.
We think you need these skills to ace Operational Reporting and Insights Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Reporting and Insights Officer role. Highlight your experience with reporting packs and communication materials, as this is key for us in the Customer Due Diligence team.
Showcase Your Skills:Don’t forget to emphasise your PowerPoint prowess and storytelling abilities. We want to see how you can create clear, engaging presentations that resonate with senior stakeholders and simplify complex information.
Be Detail-Oriented:Attention to detail is crucial for this role. Make sure your application is polished and free of errors. This reflects your commitment to delivering high-quality outputs, which is something we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team!
How to prepare for a job interview at Worldpay
✨Know Your Reporting Inside Out
Before the interview, make sure you’re familiar with the types of reporting packs and communication materials relevant to the role. Brush up on your PowerPoint skills and think about how you can present complex information clearly and concisely.
✨Showcase Your Storytelling Skills
Prepare examples of how you've crafted compelling narratives from data in previous roles. Be ready to discuss how you’ve simplified complex topics for non-technical audiences, as this will demonstrate your ability to communicate effectively across different levels.
✨Understand Stakeholder Needs
Research the company’s CDD operations and think about how you would engage with various stakeholders. Be prepared to discuss how you would gather inputs and coordinate with teams to ensure timely and accurate reporting.
✨Demonstrate Your Organisational Prowess
Be ready to talk about how you manage multiple deadlines and keep projects on track. Share specific strategies you use to stay organised and ensure that all reporting materials are polished and delivered on time.
