Digital Channel Manager - UK & ROI in London

Global Payments is continuing to scale its digital sales and onboarding journeys across the UK & ROI. We’re looking for a Digital Channel Manager to help embed digital journeys into our existing sales channels and make it easier for merchants to get live on Worldpay eCommerce.

This role sits within the Digital End‑to‑End UX team and works hands‑on with field sales, telesales, and other commercial teams to integrate digital tools and workflows into their day‑to‑day sales activity.

What you’ll do

• Work with field sales, telesales, and other sales teams to embed digital onboarding journeys into their sales processes.
• Enable sellers to use digital tools confidently to support merchants through assisted‑digital journeys.
• Translate digital journeys into clear, practical ways of working for different sales channels.
• Identify and remove barriers preventing adoption of digital onboarding across the sales organisation.
• Partner closely with Digital E2E UX, Activations, Optimisation, and Sales Enablement teams.
• Support roll‑out of new digital journeys, tools, and enhancements.
• Monitor adoption and effectiveness of digital journeys across channels.
• Act as a bridge between digital teams and commercial sales leadership.
• Support continuous improvement of digital journeys based on usage and feedback.

What success looks like

• Digital journeys embedded into standard sales motions across channels
• Increased use of digital onboarding and application tools
• Faster merchant onboarding and improved speed‑to‑live
• Consistent merchant experience across sales entry points
• Strong collaboration between Digital E2E UX and sales teams

What you bring

• Experience working with sales teams, sales enablement, or digital onboarding tools
• Strong communication and stakeholder‑management skills
• Ability to simplify digital processes for commercial teams
• Organised, proactive approach with confidence working cross‑functionally
• Interest in digital journeys, eCommerce, or payments technology

Why join Global Payments

• Shape how digital journeys are used across sales channels
• Work closely with both digital and commercial teams
• Be part of the Digital End‑to‑End UX function driving merchant experience
• Help scale Worldpay eCommerce through practical, effective digital onboarding

What we offer you

• A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities

• A modern and flexible work environment and a dedicated, motivated, and supportive team

• Time to support charities and give back to your community

• A fantastic range of benefits designed to help support your lifestyle and well-being

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