At a Glance
- Tasks: Lead and execute CDD projects, ensuring compliance and operational efficiency.
- Company: Join a leading name in payments with a dynamic and empowering culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values curiosity and creativity.
- Why this job: Make a real impact in financial services while driving innovation and change.
- Qualifications: Experience in CDD, KYC, or AML within regulated environments is essential.
The predicted salary is between 70000 - 85000 £ per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a CDD Process Implementation Manager to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.
What you’ll own as the CDD Process Implementation Manager:
- Delivery and Program Execution
- Lead the end-to-end delivery of CDD projects and transformation initiatives across onboarding and ongoing monitoring.
- Translate strategic objectives into detailed delivery roadmaps ensuring alignment with regulatory expectations, risk appetite and business priorities.
- Develop, baseline and actively manage integrated delivery plans, including dependencies across broader stakeholders and third parties.
- Own and operate robust delivery governance including RAID management, KPI tracking, financial oversight and executive level steering committee reporting.
- Ensure delivery consistency through standardised methodologies, tooling and controls across project lifecycle.
- Ensure timely and high-quality delivery of change initiatives, balancing commercial outcomes with compliance obligations.
- Operational Impact Analysis
- Conduct detailed operational impact assessments to evaluate how process, technology, and policy changes affect frontline CDD teams, including capacity, workload, skills, and service levels.
- Partner with operations to model future-state workflows, identifying impacts on throughput, cycle times, and quality metrics.
- Quantify resource implications (FTE, cost, productivity) and define transition strategies to maintain business continuity during implementation.
- Identify downstream and upstream impacts across related processes (e.g., Ongoing monitoring).
- Ensure that operational readiness plans (including training, SOP updates, and MI/reporting changes) are defined and executed prior to go-live.
- Stakeholder Management
- Act as the central point of coordination across business including operations, technology, compliance, and external vendors.
- Build and maintain strong relationships with senior stakeholders to ensure alignment, transparency, and effective decision-making on priorities, trade-offs and risks.
- Facilitate governance forums and workshops to drive consensus on design, delivery and implementation approaches.
- Communicate progress, risks, and outcomes clearly and succinctly to leadership and governance forums.
- Change and Transformation Leadership
- Lead the design and implementation of target operating models ensuring scalability, consistency and effectiveness of control.
- Drive the rollout of new CDD processes, systems, and tools ensuring seamless integration into existing operational environments.
- Champion structured change management practices, including stakeholder engagement, communication strategies, and training programmes.
- Ensure successful adoption of change through performance tracking, feedback loops and continuous optimisation.
- Automation and AI Enablement
- Identify and deliver opportunities to automate manual CDD processes using workflow tools, RPA, and intelligent automation solutions.
- Partner with data and technology teams to embed AI/ML capabilities to enhance risk assessment, document verification, entity resolution, and adverse media screening.
- Evaluate and implement digital solutions to improve straight-through processing, reduce manual touchpoints, and enhance customer experience.
- Ensure AI and automation solutions are deployed responsibly, aligning with model risk management, explainability, and regulatory expectations.
- Track and evidence efficiency gains, accuracy improvements, and cost reductions delivered through automation initiatives.
- Regulatory and Risk Alignment
- Ensure all change initiatives align with internal CDD standards, policies and applicable external regulatory requirements.
- Partner with compliance, risk and wider internal stakeholders to embed robust, effective controls and risk mitigation strategies.
- Support rapid response to regulatory change, ensuring delivery timelines are met without compromising quality and operational stability.
- Prepare for and support internal and external audits, regulatory reviews, and control testing.
- Continuous Improvement and Value Realisation
- Drive a structured approach to value realisation, defining clear success metrics, benefits cases, and post-implementation tracking mechanisms.
- Identify opportunities to improve operational efficiency, data quality, and control effectiveness.
- Monitor and report on key outcomes including efficiency gains, cost savings, risk reduction, and customer experience improvements.
- Foster a data-driven culture, leveraging MI and analytics to inform decision-making and performance optimisation.
- Establish feedback loops to continuously refine processes and enhance delivery outcomes.
What you bring:
- Proven track record delivering CDD, KYC, AML, or financial crime programs within regulated financial services.
- Excellent stakeholder management skills, with confidence engaging and influencing senior leadership and governance forums.
- Robust delivery discipline, including experience with Agile, Waterfall, or hybrid methodologies, and strong governance practices.
- Proven experience managing complex, cross-functional programmes, including technology-enabled transformation and operational change.
- Deep understanding of CDD processes and regulatory drivers, with the ability to translate requirements into scalable delivery solutions.
- Confident influencing senior leadership, with strong governance discipline across planning, RAID, and executive reporting.
- Data-driven and outcome-focused, balancing regulatory compliance with efficiency, scalability, and customer experience.
- Strong problem-solving capability, with the ability to navigate ambiguity, manage competing priorities, and drive outcomes under pressure.
- Clear, concise communication skills, able to articulate delivery progress, risks, and outcomes to both technical and non-technical audiences.
It’s a bonus if you have:
To learn more about the behaviours we value, check out our values and behaviours.
About the team:
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer?
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
CDD Process Implementation Manager in London employer: Worldpay
Join a leading name in the payments industry as a CDD Process Implementation Manager, where you will thrive in a dynamic and inclusive work culture that values curiosity and creativity. With a strong focus on employee growth, we offer robust training programmes and opportunities for career advancement, ensuring you can make a meaningful impact while enjoying competitive benefits and a supportive environment. Located in a vibrant area, our team is empowered to innovate and drive change, making this an exciting place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land CDD Process Implementation Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Worldpay. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace CDD Process Implementation Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Worldpay.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Worldpay's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Worldpay
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Worldpay.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Worldpay will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Worldpay employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
