Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Develop and deliver engaging training for compliance and operational capabilities.
- Company: Worldpay is a leading payments firm focused on innovation and customer satisfaction.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by shaping training that enhances compliance and employee skills.
- Qualifications: Bachelor’s degree and experience in a regulated industry required; expertise in adult learning preferred.
- Other info: Join a team that values curiosity, creativity, and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Worldpay Birmingham, United Kingdom is hiring a Learning & Development Officer to join the Customer Due Diligence Operational Delivery team in Birmingham. This role focuses on developing and delivering training to support regulatory compliance, customer due diligence processes and related operational capabilities.
What you’ll own as the Learning and Development Officer
- Conduct regular assessments to identify training needs related to customer due diligence, including regulatory changes, new products or services and emerging risks.
- Develop and maintain training materials such as eLearning modules, workshops and presentations covering topics including leadership skills, communication, UBO identification, source of wealth and sanctions screening.
- Deliver engaging training sessions to employees at all levels, tailoring content to their roles and responsibilities.
- Engage with stakeholders across the business to communicate complex CDD concepts and processes.
- Track and measure the effectiveness of training programmes through pre/post assessments, surveys and other evaluation methods.
- Coordinate with quality assurance and other internal departments to identify new training needs or changes to the training curriculum.
- Maintain a repository of training materials and resources for ongoing learning and development.
- Stay informed of trends and industry best practices to keep knowledge up to date and effective.
- Work with Compliance, Legal and Human Resources to ensure training aligns with organizational objectives and regulatory requirements.
- Collaborate with management to establish partnerships, develop performance models aligned with business goals and drive organisational performance.
What You\’ll Bring
- Bachelor’s degree in business administration, human resources or equivalent education/experience.
- Experience in a financial institution, payments firm or similar regulated industry.
- Understanding of legal/regulatory requirements surrounding Customer Due Diligence.
- Certified to create, teach and implement process improvement, quality management, instructional design and adult learning theory.
- Significant expertise in facilitating adult learning and group dynamics.
- Experience with formal assessment processes, consulting and measurement practices.
- A self-starter who fosters a positive, inclusive, collaborative team culture and open professional communication.
About The Team
To learn more about our winning teams, check out our world-class teams that own it every day.
What Makes a Worldpayer
What makes a Worldpayer? Think, Act, Win. We stay curious, ask the right questions and find creative solutions to simplify the complex. We are dynamic and empower every Worldpayer to make the right decisions for their customers, staying open, curious and collaborative.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information processed to provide services. For details, see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay is primarily direct; a small portion is through recruitment agencies. Worldpay does not accept resumes from agencies not on the preferred supplier list and is not responsible for related fees.
#pridepass
#J-18808-Ljbffr
Learning & Development Officer employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Officer
✨Tip Number 1
Familiarise yourself with the latest regulatory changes and trends in Customer Due Diligence. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the Learning & Development field, especially those who have experience in regulated industries. Attend relevant workshops or webinars to gain insights and make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in developing training materials and delivering engaging sessions. Think of specific examples where you've tailored content to different audiences, as this will demonstrate your ability to meet the diverse needs of employees.
✨Tip Number 4
Showcase your understanding of adult learning principles and how they apply to training delivery. Be ready to explain how you measure the effectiveness of training programmes, as this is crucial for the role.
We think you need these skills to ace Learning & Development Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in learning and development, particularly in regulatory compliance and customer due diligence. Use specific examples that demonstrate your ability to create and deliver training materials.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and development. Mention how your background aligns with the role's requirements, especially your understanding of legal and regulatory frameworks related to customer due diligence.
Showcase Your Training Experience: Detail any previous roles where you developed or delivered training. Include metrics or feedback that illustrate the effectiveness of your training sessions, as this will resonate well with the hiring team.
Highlight Stakeholder Engagement Skills: Emphasise your ability to engage with various stakeholders. Provide examples of how you've communicated complex concepts effectively in past roles, as this is crucial for the Learning & Development Officer position.
How to prepare for a job interview at Worldpay
✨Understand the Role
Make sure you have a clear understanding of the Learning & Development Officer role. Familiarise yourself with customer due diligence processes and regulatory compliance, as these are key aspects of the job.
✨Showcase Your Training Skills
Prepare to discuss your experience in developing and delivering training materials. Be ready to provide examples of how you've tailored content for different audiences and the impact it had on their learning.
✨Engage with Stakeholders
Highlight your ability to communicate complex concepts effectively. Think of examples where you've successfully engaged with various stakeholders to ensure understanding and buy-in for training initiatives.
✨Stay Current with Industry Trends
Demonstrate your commitment to ongoing learning by discussing recent trends or best practices in learning and development, especially in relation to regulatory changes in the financial sector.
