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For Companies At a Glance
- Tasks: Lead and inspire a Customer Loyalty team to achieve sales targets and enhance employee engagement.
- Company: Join Worldpay, a leading name in the payments industry, making a real impact on businesses.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that supports over 220,000 SMEs and drives the UK economy forward.
- Qualifications: Strong people skills, commercial awareness, and a passion for driving results are essential.
- Other info: Ideal for those looking to make a difference in a fast-paced, evolving industry.
The predicted salary is between 32000 - 45000 £ per year.
Worldpay Gateshead, England, United Kingdom
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Join to apply for the Inside Sales Retention Manager role at Worldpay
Worldpay Gateshead, England, United Kingdom
22 hours ago Be among the first 25 applicants
Join to apply for the Inside Sales Retention Manager role at Worldpay
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for an Inside Sales Retention Manager to join our ever evolving SMB International team and help us unleash the potential of every business.
What you’ll own as the Inside Sales Retention Manager
You will manage, coach and develop a high performing Customer Loyalty team. Achieving commercial sales targets and associated KPIs whilst at the same time improving and driving our cultural plan with the goal of having the highest employee engagement score. To achieve this, you will need to be able to work with your peers and a significant number of internal stakeholders on top of your individual accountabilities. Driving results in your team and collaboratively across department, talent pipeline, employee engagement and customer satisfaction will need to be delivered in equal amounts and not one at the expense of the others.
- Responsible for c. 15 advisors
- Responsible for achieving commercial performance and sales targets in line with budgets
- Accountable for driving our culture within direct team and wider department
- Demonstrate a commercial awareness to drive Net Income and adhere to pricing guidelines
- Accountable for inspiring and motivating team whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world.
- We are passionate about what we do – and you will be too!
What You’ll Bring
- Effective people skills and sensitivities when dealing with others
- A history of being able to drive sustainable commercial result’s
- A proven track record in developing and driving employee engagement
- History of identifying, supporting and driving talent
- Well-balanced decision and thought making process that considers the impacts across our Colleagues, Clients and Communities
- A strong resilience and appetite for change
- A developed emotional intelligence
Added bonus if you have
- Coaching qualifications
- Experience across multiple sales channels
- Knowledge regarding our products and services
- Generalist knowledge of Marketing, L&D, Data and Insights, relationship management, back office, remote working
- Experience of supporting and developing a sales team
- A strong commercial acumen and the ability to build teams
About The Team
The inside sales team here at Worldpay is unique in many ways, from supporting over 220,000 SME’s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times.
To learn more about our winning teams, check out our world-class teams that own it every day.
What Makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
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Job function
Sales and Business Development
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Inside Sales Retention Manager employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Retention Manager
✨Tip Number 1
Familiarise yourself with Worldpay's products and services. Understanding the payment solutions they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Worldpay on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience in driving employee engagement and commercial results. Be ready with specific examples that showcase your leadership skills and how you've motivated teams in the past.
✨Tip Number 4
Research the latest trends in the payments industry. Being knowledgeable about current challenges and innovations can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Inside Sales Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management and team leadership. Emphasise any achievements related to driving commercial results and employee engagement, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the payments industry and how your skills align with Worldpay's mission. Mention specific examples of how you've successfully managed teams and driven performance in previous roles.
Showcase Your People Skills: Since effective people skills are crucial for this position, include examples in your application that demonstrate your ability to inspire and motivate teams. Highlight any coaching or mentoring experiences you have.
Research Worldpay: Familiarise yourself with Worldpay's culture and values. Mention in your application how you resonate with their approach to customer satisfaction and employee engagement, showing that you understand what it means to be a 'Worldpayer'.
How to prepare for a job interview at Worldpay
✨Showcase Your Leadership Skills
As an Inside Sales Retention Manager, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and developed teams in the past.
✨Demonstrate Commercial Awareness
Worldpay is looking for someone with a strong commercial acumen. Familiarise yourself with their products and services, and be ready to discuss how you can drive net income while adhering to pricing guidelines.
✨Highlight Employee Engagement Strategies
Since improving employee engagement is a key responsibility, think of specific strategies you've implemented in previous roles. Share how these initiatives led to higher engagement scores and better team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making process and resilience in changing environments. Prepare examples that illustrate how you've navigated challenges while considering the impacts on colleagues, clients, and communities.