At a Glance
- Tasks: Design and deliver engaging training programmes for customer service teams.
- Company: Join Global Payments, a leader in the fintech industry with a global reach.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by empowering teams with essential skills and knowledge.
- Qualifications: Strong organisational skills and experience in training design and delivery.
The predicted salary is between 35000 - 45000 £ per year.
Global Payments is a company that serves more than 6,000,000 customers, processing nearly $4 trillion in annual volume across 94 billion transactions in more than 175 countries. We’re looking for a Training Coordinator to join our highly motivated and driven Enterprise team.
About The Role
This role strengthens how Enterprise CSM teams—and external partner CSM organizations—are enabled to perform complex system‑driven work with speed, independence, confidence, and consistency. The role requires the ability to translate platform and gateway complexity into clear, practical, learner‑focused enablement. It is not a content‑only nor facilitation‐only role; the individual will plan, design, deliver, and evaluate learning programs end‑to‑end, ensuring training is usable, scalable, and measurably effective while continuously improving the program outputs.
What You’ll Own
- Design & Deliver Learner‑Centric Programs
- Design structured learning programs for CSM core groups
- Build learning journeys that prioritize how the learner actually performs the work, not just how the system is designed
- Develop onboarding programs that bring new starters or new external cohorts up to speed on platforms, gateways, tools, and products with practical application baked in
- Facilitate live and virtual training sessions as needed
- Design simulation environments under the principles of "Teach me, Test me"
- Program Planning, Measurement & Continuous Improvement
- Plan learning initiatives end‑to‑end, including scope, sequencing, delivery approach, and success criteria
- Regularly assess and iterate on programs to improve impact and learner outcomes
- Use data and management information (MI) to evaluate:
- Training effectiveness
- Gaps in confidence, capability, or adoption
- Knowledge and skill proficiency
- Translate SME input into clear, structured learning assets that are not raw documentation
- Partner with SMEs as needed to support:
- New product launches that impact the SOPs the external group is tasked with completing
- Product changes that impact the SOPs the external group is tasked with completing
- Updates that affect CSM workflows
- Own and evolve learning and knowledge resources housed within our centralized knowledge hub while partnering with SMEs to enhance Key SOPs
- Define and enforce documentation and learning standards, frameworks, and best practices
- Ensure materials are:
- Easy to find
- Easy to use
- Consistent across regions and teams, and speak to regional nuances as necessary
What You’ll Bring
- Highly organized, with the ability to manage multiple learning initiatives in parallel
- Proven ability to plan, design, deliver, and evaluate learning programs
- Strong learner empathy—design with the end user in mind, not just the subject matter
- Analytical mindset with the ability to use data to inform decisions and demonstrate impact
- Confident, clear communicator who can engage learners and stakeholders alike
- Learning & Tooling Experience—background in training and enablement, both virtual and instructor‑led
- Familiarity with LMS platforms (e.g., Workday Learning, Sana, Cornerstone, Docebo, Moodle, etc.)
- Experience or working knowledge of learning design and authoring tools (e.g., Rise, Storyline, Captivate, Confluence, etc.)
- Ability to review and improve documentation for both content quality and structure/layout
- Approachable and effective in cross‑functional environments
- Comfortable working with product, operations, and technical SMEs
- Team player with a proactive, improvement‑oriented mindset
- Delivery oriented—able to put a plan together and deliver on the plan on time
- Domain knowledge—strong understanding of Worldpay platforms, gateways, products, and services, or the ability to build this knowledge quickly
Added Bonus If You Have
- Experience in technical writing or structured documentation
- Experience enabling customer‑facing operational teams
- Exposure to payments, fintech, or platform‑based environments
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Training Coordinator in Gateshead employer: Worldpay
Global Payments is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for a Training Coordinator. With a focus on learner-centric training programs and continuous improvement, employees are empowered to grow their skills in a dynamic environment that values innovation and teamwork. Located in a global hub, the company offers unique opportunities to engage with diverse teams and cutting-edge technologies, ensuring a rewarding career path for those passionate about enabling others.
StudySmarter Expert Advice🤫
We think this is how you could land Training Coordinator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Global Payments on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their training programs. Dive into how they design learner-centric experiences and think about how you can contribute. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your delivery skills! Since the role involves facilitating training sessions, consider doing mock presentations. This will help you feel more confident and showcase your communication skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Global Payments.
We think you need these skills to ace Training Coordinator in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Training Coordinator role. Highlight your experience in designing learner-centric programmes and any relevant tools you've used. We want to see how you can bring your unique skills to our team!
Showcase Your Organisational Skills:Since this role involves managing multiple learning initiatives, it's crucial to demonstrate your organisational prowess. Share examples of how you've successfully juggled various projects in the past. We love a good planner!
Emphasise Learner Empathy:We’re all about putting the learner first! In your application, make sure to highlight your understanding of learner needs and how you've designed training with them in mind. This will show us that you get what we're about.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Global Payments!
How to prepare for a job interview at Worldpay
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Training Coordinator role. Familiarise yourself with the key responsibilities like designing learner-centric programmes and evaluating training effectiveness. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your Learner Empathy
During the interview, emphasise your ability to design with the end user in mind. Share examples of how you've previously created training materials that were not only informative but also engaging and practical for learners. This will demonstrate your understanding of their needs.
✨Prepare for Data-Driven Discussions
Since the role involves using data to assess training effectiveness, be ready to discuss how you've used data in past roles. Bring specific examples of how you measured success and iterated on programmes based on feedback and metrics.
✨Engage with Stakeholders
Highlight your experience working with subject matter experts (SMEs) and cross-functional teams. Be prepared to discuss how you’ve translated complex information into clear learning assets. This shows you can collaborate effectively and understand the broader context of the role.
