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- Tasks: Manage and grow relationships with 200 established customers, driving revenue and ensuring client satisfaction.
- Company: Join Worldpay, a global leader in payment solutions with a massive customer base.
- Benefits: Enjoy a competitive salary, commission structure, and flexible work arrangements.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Be a trusted advisor and make a real impact on customer success in a dynamic environment.
- Qualifications: Experience in account management or B2B sales, with strong communication and negotiation skills.
The predicted salary is between 40000 - 50000 £ per year.
Global Payments serves more than 6,000,000 customers, processing nearly $4 trillion in annual volume across 94 billion transactions in more than 175 countries. We’re looking for a driven Relationship Manager to champion a portfolio of around 200 established customers across mixed industries. You’ll act as a trusted advisor—building strategic relationships, uncovering new revenue opportunities, and ensuring clients get maximum value from Worldpay’s payment solutions. This role is all about long‑term partnership growth, commercial performance, and delivering an exceptional customer experience.
This is a hybrid model of 3 days at home a week and 2 days a week in our Gateshead Office.
What you’ll own:
- Manage and grow a portfolio of existing customers, achieving monthly, quarterly and annual targets.
- Build deep, long‑term client relationships and act as their primary point of contact.
- Develop account plans to drive retention, upsell and cross‑sell opportunities.
- Deliver proposals, negotiate commercial terms, and close deals aligned with Worldpay standards.
- Maintain accurate forecasting and pipeline management.
- Collaborate with internal teams to support client strategy, product adoption, and executive engagement.
- Reduce attrition while protecting and growing net revenue within your portfolio.
What You’ll Bring:
- Proven experience in account management, relationship management, or B2B sales, ideally within a client‑facing, commercial environment.
- Excellent communication, presentation, and negotiation skills, with the ability to influence and negotiate effectively.
- Strong commercial acumen, supported by solid analytical capability and a structured approach to problem‑solving.
- Ability to perform under pressure, manage competing priorities, and consistently meet deadlines.
- Demonstrated capability to build and maintain strong relationships with stakeholders at all organisational levels.
It’s a bonus if you have:
- Previous experience in a payment’s environment.
- Experience of technical sales.
What We Offer You:
- A generous basic salary and commission structure.
- A flexible work environment that supports balance and wellbeing.
- A fantastic range of benefits designed to help you thrive—personally and professionally.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Relationship Manager (Existing Customer)– 12 month Fixed Term in Gateshead employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Existing Customer)– 12 month Fixed Term in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Relationship Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can add value to their existing customer base. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your communication and negotiation skills. We suggest role-playing with a friend or using our resources to refine your approach before the big day.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates and keep you top of mind.
We think you need these skills to ace Relationship Manager (Existing Customer)– 12 month Fixed Term in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Relationship Manager role. Highlight your experience in account management and relationship building, as these are key for us. Use specific examples that showcase your skills in driving customer value and achieving targets.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Be sure to mention your ability to build long-term relationships and any relevant experience in the payments industry.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you’ve achieved! Use metrics and specific outcomes to demonstrate how you’ve successfully managed client portfolios and driven revenue growth in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the other amazing opportunities we have at Worldpay!
How to prepare for a job interview at Worldpay
✨Know Your Portfolio
Before the interview, take some time to research the types of clients you’ll be managing. Understand their industries, challenges, and how Worldpay's solutions can benefit them. This will help you demonstrate your ability to build strategic relationships right from the start.
✨Showcase Your Communication Skills
As a Relationship Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve influenced decisions or negotiated terms successfully—these stories will highlight your skills and experience.
✨Demonstrate Commercial Acumen
Be ready to discuss how you’ve driven revenue growth in previous roles. Bring specific examples of account plans you’ve developed that led to upselling or cross-selling opportunities. This will show that you understand the commercial side of relationship management.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and competing priorities. Think of scenarios where you had to manage multiple client needs simultaneously and how you ensured all deadlines were met. This will showcase your problem-solving skills and ability to perform under pressure.