At a Glance
- Tasks: Create impactful reports and presentations to support decision-making in a dynamic team.
- Company: Join a forward-thinking company that values creativity and collaboration.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
- Why this job: Make a real difference by simplifying complex information for key stakeholders.
- Qualifications: Experience in producing high-quality reports and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for an Operational Reporting and Insights Officer to join our Customer Due Diligence team. This role is responsible for producing high‑quality reporting packs, slide decks, and communication materials that support effective decision‑making across CDD operations, governance forums, and change initiatives.
Location: London, Birmingham or Gateshead office location, hybrid working option available, 3 days per week office based.
What you’ll own as the Operational Reporting and Insights Officer
- Reporting Governance and Oversight
- Own the end‑to‑end reporting schedule, ensuring smooth and timely production cycles across all CDD forums.
- Develop, maintain, and continuously improve reporting templates, standards, and contributor guidance.
- Collaborate with CDD data owners and business leads to identify opportunities to simplify reporting processes and reduce manual effort.
- Maintain awareness of reporting requirements across CDD to ensure alignment and prevent duplication and support audit readiness.
- Support audit and compliance activities by ensuring documentation and reporting processes meet regulatory and internal requirements.
- Content Gathering & Coordination
- Work closely with CDD leadership to understand audience needs, strategic priorities, and key messages.
- Coordinate inputs across Compliance, Risk, Operations, Technology, and other stakeholders bringing together data, updates, and insights.
- Manage reporting timelines and workflows, prompting contributors and ensuring deliverables remain on track to meet deadlines.
- Communication and Key Messaging
- Craft clear, concise narrative summaries that highlight trends, risks, outcomes, and recommended actions.
- Translate technical, operational or regulatory content into digestible content suitable for non‑technical or senior audiences.
- Build cohesive storylines that enable structured discussion and informed decision‑making.
- Reporting Pack Production
- Lead the creation of clear, structured, insight-driven reporting packs and slide decks for operational meetings, governance forums, and senior leadership updates.
- Organise and refine content to ensure clarity, accuracy, and ease of understanding for all stakeholders.
- Ensure reporting is accurate, aligned, and delivered on time for recurring and ad‑hoc forums.
- Maintain consistent formatting, messaging, and visual standards across all reporting materials.
- Project & Change Communications Support
- Develop project update decks, milestone summaries, and communication materials for ongoing CDD change and transformation activity.
- Partner with project leads to provide transparent updates on progress, risks, dependencies, and upcoming timelines.
- Create clear, engaging materials that support change adoption and stakeholder understanding.
- Prepare briefing packs and talking points for senior leaders involved in change‑related discussions.
- Stakeholder Engagement
- Build strong relationships across CDD and related functions to stay informed of key updates, challenges, and initiatives.
- Provide leaders with well-structured, high-quality materials for steering groups, forums, and cross‑functional meetings.
- Provide guidance on how to structure, refine and present content effectively.
What You’ll Bring
- Experience producing high‑quality reporting packs, presentations, or communication materials in a regulated, operational, or change‑driven environment.
- Excellent PowerPoint skills, with strength in structure, storytelling, and visual clarity.
- Strong written communication skills with the ability to simplify complexity and craft compelling narratives.
- Exceptional attention to detail and commitment to delivering polished outputs.
- Strong organisational skills with comfort managing multiple deadlines and coordinating across teams.
- Confidence working with senior stakeholders and understanding business priorities.
It’s a bonus if you have
- Experience supporting governance forums, project steering groups, or change communications.
- Familiarity with CDD/KYC, regulatory topics, or financial services operations.
- Experience developing templates, style guides, or reporting standards.
About The Team
To learn more about our winning teams, check out our world-class teams that own it every day.
What Makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Operational Reporting and Insights Officer in Gateshead employer: Worldpay
As an Operational Reporting and Insights Officer at our London, Birmingham, or Gateshead office, you'll thrive in a dynamic work culture that values curiosity and creativity. We offer hybrid working options, ensuring a healthy work-life balance while providing opportunities for professional growth through collaboration with senior stakeholders and involvement in impactful change initiatives. Join us to be part of a team that empowers you to make meaningful contributions and supports your career development in a regulated environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Reporting and Insights Officer in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in roles similar to the Operational Reporting and Insights Officer. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll want to showcase your experience with reporting packs and communication materials. Think of examples that highlight your attention to detail and ability to simplify complex information.
✨Tip Number 3
Don’t forget to research the company culture! Understanding what makes a Worldpayer tick will help you tailor your responses and show how you fit into their dynamic environment. Plus, it’ll impress them that you’ve done your homework!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Operational Reporting and Insights Officer in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Reporting and Insights Officer role. Highlight your experience with reporting packs and communication materials, as well as any relevant skills that match the job description.
Showcase Your Storytelling Skills:Since this role involves crafting clear narratives, don’t shy away from demonstrating your storytelling abilities. Use examples from your past work where you simplified complex information into engaging content.
Be Detail-Oriented:Attention to detail is key in this position. When you submit your application, double-check for any typos or formatting issues. A polished application reflects your commitment to quality, which is crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Worldpay
✨Know Your Reporting Inside Out
Before the interview, make sure you understand the key reporting processes and standards relevant to the role. Familiarise yourself with common reporting templates and be ready to discuss how you would improve them or simplify processes.
✨Craft Your Story
Prepare a compelling narrative about your previous experiences in producing high-quality reports and presentations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your storytelling skills and attention to detail.
✨Engage with Stakeholders
Think about how you’ve built relationships with stakeholders in the past. Be ready to share examples of how you’ve collaborated with different teams to gather insights and ensure alignment on reporting needs. This will demonstrate your ability to work cross-functionally.
✨Showcase Your PowerPoint Skills
Since this role requires excellent PowerPoint skills, prepare to discuss your approach to creating engaging slide decks. Bring examples if possible, and be ready to explain how you ensure clarity and visual appeal in your presentations.
