At a Glance
- Tasks: Drive merchant success by optimising eCommerce payments and delivering real results.
- Company: Join Global Payments, a leader in innovative eCommerce solutions.
- Benefits: Flexible work environment, community support, and a fantastic range of lifestyle benefits.
- Other info: Collaborate with experts and enjoy a role with high responsibility and growth potential.
- Why this job: Make a real impact on merchants' revenue and shape the future of eCommerce.
- Qualifications: Experience in customer success and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We’re looking for a Merchant Success Manager – eCommerce to own the experience and outcomes for merchants enrolled in this paid service. This role is all about delivering value. You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results.
What You’ll Do
- Sell and support sales of Global Payment's new Professional Service offering
- Act as the main point of contact for merchants using our paid eCommerce growth services.
- Own merchant outcomes, success plans, and ongoing service delivery.
- Coordinate technical and optimisation activity across specialist teams.
- Lead regular merchant reviews focused on performance, value delivered, and next opportunities.
- Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions.
- Identify risks early and keep merchants on track to achieve their objectives.
- Demonstrate the value of the service through clear outcomes and results.
What Success Looks Like
- Merchants seeing measurable improvements in payments performance
- Strong merchant satisfaction and retention of paid services
- Clear delivery of value against agreed success metrics
- Effective coordination across growth and technical teams
What You Bring
- Experience in customer success, professional services, or complex account management
- Strong communication skills and confidence working with senior merchant stakeholders
- Commercial mindset with a focus on outcomes and ROI
- Ability to navigate technical and commercial conversations
- Organised, proactive, and comfortable working cross‑functionally
- Interest in eCommerce, payments, and digital commerce optimisation
Why join Global Payments
- Be part of a new, premium eCommerce services offering
- Work directly with merchants to deliver real revenue impact
- Collaborate with experts in payments, technology, and optimisation
- Help shape how eCommerce success is delivered at scale
What We Offer You
- A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
- A modern and flexible work environment and a dedicated, motivated, and supportive team
- Time to support charities and give back to your community
- A fantastic range of benefits designed to help support your lifestyle and well-being
Merchant Success Manager - eCommerce in Gateshead employer: Worldpay
Global Payments is an exceptional employer, offering a dynamic and supportive work environment where you can make a tangible impact on merchants' success in the eCommerce space. With a focus on employee growth, collaboration with industry experts, and a commitment to community engagement, you'll find ample opportunities to develop your skills while enjoying a flexible work culture and a comprehensive benefits package tailored to enhance your lifestyle and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Merchant Success Manager - eCommerce in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and payments space on LinkedIn. Join relevant groups and participate in discussions to get your name out there and show your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their eCommerce growth strategies and think about how you can contribute to their success. We want you to shine!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific outcomes you've achieved in customer success or account management. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Merchant Success Manager - eCommerce in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and eCommerce. We want to see how your skills align with the role of Merchant Success Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves working closely with merchants and senior stakeholders, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively convey value and insights.
Highlight Your Commercial Mindset:We’re looking for someone with a focus on outcomes and ROI. In your application, make sure to include examples of how you've driven measurable improvements in previous roles. This will show us that you understand the importance of delivering real commercial results.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Worldpay
✨Know Your Merchants
Before the interview, research the types of merchants Global Payments works with. Understand their pain points and how the eCommerce growth service can help them. This will show your genuine interest and help you speak their language during the interview.
✨Showcase Your Communication Skills
As a Merchant Success Manager, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past. Be ready to discuss how you would approach conversations with senior merchant stakeholders to ensure their success.
✨Demonstrate a Commercial Mindset
Be prepared to discuss how you’ve driven outcomes and ROI in previous roles. Think of specific metrics or success stories that highlight your ability to deliver value. This will resonate well with the interviewers who are looking for someone focused on measurable improvements.
✨Prepare for Technical Conversations
Brush up on your knowledge of eCommerce, payments, and digital optimisation. Be ready to discuss how you would coordinate technical activities across teams. Showing that you can navigate these conversations will set you apart as a candidate who can bridge the gap between technical and commercial aspects.
