Digital Sales Assistant in Gateshead

Make your mark at one of the biggest names in payments. We’re looking for a Digital Sales Assistant to join our ever-evolving Digital Sales team and help us unleash the potential of every business if you ae interested in working in a collaborative, supportive environment with real impact we would love to hear from you.

About the team

Digital Sales Assistant is responsible for driving conversion of online/self-service merchant applications into fully onboarded and actively transacting customers. The role focuses on proactive engagement with merchants throughout the onboarding journey, ensuring a seamless experience and maximising activation rates.

What you’ll own as the Digital Sales Assistant

• Merchant conversion and activations
• Play a hands‑on role in helping merchants succeed digitally
• Identify and resolve points of friction that prevent merchants from progressing digitally.
• Customer engagement
• Pipeline management
• Problem solving and support
• Proactive outreach
• Customer Centric approach – A customer‑first mindset combined with a focus on outcomes

What you’ll bring

• Strong communication skills and confidence engaging with customer (phone, email, written).
• Ability to build rapport quickly with customers.
• Highly organised with strong time management and prioritisation skills.
• Target-driven mindset with experience working to KPIs.
• Proactive and self-motivated approach.
• Comfortable using CRM systems and digital tools.

It’s a bonus if you have

• Experience in sales, customer success, or onboarding roles.
• Experience in payments, fintech, eCommerce or SME/merchant services.
• Understanding of digital onboarding processes

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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