At a Glance
- Tasks: Manage relationships with SMB customers and drive revenue growth through sales and retention.
- Company: Join a leading payments company with a dynamic and empowering culture.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Be part of a curious and determined team that values creativity and collaboration.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Experience in customer contact roles and strong negotiation skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Corporate Relationship Executive to join our Existing Customer Management SMB team to help us unleash the potential of every business.
About the team: The team is responsible for managing the payments business for larger SMB customers by driving additional revenue from the accounts to hit financial growth targets.
As a Corporate Relationship Executive, you will drive merchant advocacy and customer engagement within our Mid-Market customer by acquiring, retaining and growing customer portfolios. This role is a blend of sales and retention; the most successful Relationship Executives will be able to balance their time and turn retention conversations into sales conversations by tying customers into long-term deals through the selling of new products and services.
What you’ll own as the Corporate Relationship Executive:
- You will act as a main point of contact to a portfolio of SMB customers.
- Drive merchant advocacy and customer engagement.
- Protect and grow net revenue within your portfolio through customer retention and cross-sell activity.
- Reduce attrition and limit giveaway when a review is undertaken.
- Ensure contracts are in place and up to date to drive customer retention.
- Increase product penetration and achieve cross-sell targets.
- Demonstrate understanding in company products and services, articulating customer requirements to enhance Worldpay’s product roadmap.
- Focus on account retention with a growth mindset to identify and pursue new opportunities.
What you’ll bring:
- Experience in a telephony-based customer contact position.
- You’ll be confident influencing and negotiating with customers when advising them about our products and services.
- This is a target-based role. It’ll require you to be well organised, self-motivated and tenacious. The information can be complex, so you’ll have a flair for helping the customer understand.
- Knowledge and experience of Excel and CRM knowledge.
- Experience in managing a portfolio and an individual sales target are essential.
- It’s a bonus if you have previous experience in a payment’s environment and experience of technical sales.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic; every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Corporate Relationship Manager in Gateshead employer: Worldpay
At Worldpay, we pride ourselves on being a leading name in the payments industry, offering our employees a dynamic and empowering work environment where creativity and determination are celebrated. As a Corporate Relationship Manager, you'll benefit from a culture that prioritises growth and development, with ample opportunities for career advancement while working alongside a world-class team dedicated to driving customer success. Join us in our vibrant location, where your contributions will directly impact the future of businesses and help shape the payments landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Relationship Manager in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the hunt for a Corporate Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their goals, especially around customer retention and cross-selling. Show them you’re not just another candidate, but someone who truly understands their business.
✨Tip Number 3
Practice your pitch! You’ll need to be confident when influencing and negotiating with customers. Role-play common scenarios with a friend or mentor to sharpen your skills and get comfortable with turning retention conversations into sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact as a Corporate Relationship Executive.
We think you need these skills to ace Corporate Relationship Manager in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Corporate Relationship Executive role. Highlight your telephony-based customer contact experience and any sales achievements to grab our attention!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer engagement and retention in the past, and don’t forget to show off your passion for payments!
Showcase Your Organisational Skills:Since this is a target-based role, we want to see how well you can manage your time and priorities. Mention any tools or methods you use to stay organised and hit your targets consistently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Worldpay
✨Know Your Products Inside Out
As a Corporate Relationship Executive, you'll need to demonstrate a solid understanding of the company's products and services. Before your interview, make sure you research and familiarise yourself with what they offer. This will help you articulate how these products can meet customer needs and enhance their experience.
✨Showcase Your Sales Skills
This role is all about balancing retention and sales, so be prepared to discuss your previous experiences in both areas. Think of specific examples where you've successfully turned a retention conversation into a sales opportunity. Highlight your ability to influence and negotiate effectively with customers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer engagement strategies. Practice how you would handle different situations, such as dealing with an unhappy customer or identifying upsell opportunities within your portfolio. This will show your potential employer that you're ready to tackle real-world challenges.
✨Demonstrate Your Organisational Skills
Since this is a target-based role, being organised is key. Be ready to discuss how you manage your time and prioritise tasks to meet your sales targets. You might want to share tools or methods you use to keep track of your customer interactions and follow-ups, showcasing your self-motivation and tenacity.
