At a Glance
- Tasks: Lead eCommerce migrations and coach teams for successful customer transitions.
- Company: Global Payments, a leader in digital payments with a people-first culture.
- Benefits: Flexible work environment, community support, and a fantastic range of lifestyle benefits.
- Other info: Opportunity for growth in a dynamic, supportive team.
- Why this job: Shape the future of eCommerce while making a real impact on customer experiences.
- Qualifications: Experience in leading migrations and strong organisational skills.
The predicted salary is between 80000 - 100000 € per year.
Global Payments is transitioning and expanding its eCommerce and digital payments capabilities across the UK & ROI. As eCommerce Migrations Director, you will lead the teams, ways of working, and delivery frameworks responsible for migrating existing customers onto Worldpay eCommerce and associated card‑not‑present (CNP) solutions. This is a people‑led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value.
What You’ll Do
- Lead the eCommerce Migrations function across UK & ROI.
- Build, develop, and coach teams responsible for migration delivery, activation support, and migration‑related sales support.
- Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities.
- Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion.
- Work closely with Sales, Growth, Professional Services, Product, and Technology teams to ensure clear ownership and smooth handover throughout the migration journey.
- Establish clear migration operating rhythms, governance, and escalation points.
- Use performance data and insight to identify risks, remove friction, and continuously improve migration outcomes.
- Act as a senior point of escalation for complex or high‑risk customer migrations.
What Success Looks Like
- Priority customers successfully migrated to Worldpay eCommerce.
- Strong post‑migration activation and usage rates.
- Reduced migration‑related churn and customer risk.
- Clear ownership, consistency, and predictability in migration delivery.
- A scalable migration model that supports long‑term platform transition.
What You Bring
- Experience leading teams through migrations, implementations, platform transitions, or large‑scale customer change.
- A people‑first leadership approach, with confidence coaching managers and delivery teams.
- Strong organisational and prioritisation skills across multiple workstreams.
- Commercial awareness with a focus on customer retention and value creation.
- Experience working cross‑functionally in complex, matrixed environments.
- A practical, data‑informed approach to improving execution and outcomes.
What We Offer You
- A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities.
- A modern and flexible work environment and a dedicated, motivated, and supportive team.
- Time to support charities and give back to your community.
- A fantastic range of benefits designed to help support your lifestyle and well‑being.
eCommerce Migrations Director UK & ROI in Ely employer: Worldpay
Global Payments is an exceptional employer, offering a dynamic and flexible work environment that prioritises employee well-being and community engagement. As the eCommerce Migrations Director, you will be part of a supportive team that values your leadership and fosters professional growth through diverse opportunities. With a strong focus on customer success and innovative solutions, you'll play a pivotal role in shaping the future of digital payments across the UK & ROI.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Migrations Director UK & ROI in Ely
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their eCommerce strategies and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about your achievements and how they relate to the role of eCommerce Migrations Director. Confidence is key, so rehearse until you can deliver it smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace eCommerce Migrations Director UK & ROI in Ely
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce Migrations Director role. Highlight your experience in leading teams through migrations and any relevant achievements that showcase your people-first leadership approach.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex migrations and improved customer outcomes in previous positions.
Showcase Your Cross-Functional Experience:Since this role involves working closely with various teams, emphasise your experience in cross-functional environments. Let us know how you've collaborated with sales, technology, and professional services to achieve successful migrations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead eCommerce migrations across the UK & ROI.
How to prepare for a job interview at Worldpay
✨Know Your Migration Strategies
Make sure you understand the key migration strategies that Global Payments employs. Be ready to discuss how you would define and implement these strategies while balancing customer experience and business priorities. This shows you’re not just familiar with the role but also have a proactive approach.
✨Showcase Your People-First Leadership
Prepare examples of how you've successfully led teams through migrations or large-scale changes. Highlight your coaching style and how you’ve developed team members in previous roles. This will demonstrate your people-first leadership approach, which is crucial for this position.
✨Emphasise Cross-Functional Collaboration
Be ready to talk about your experience working across different teams like Sales, Professional Services, and Technology. Share specific instances where you ensured smooth handovers and clear ownership during complex projects. This will illustrate your ability to navigate matrixed environments effectively.
✨Use Data to Drive Decisions
Discuss how you’ve used performance data to identify risks and improve outcomes in past migrations. Bring examples of how you’ve removed friction points and enhanced customer experiences based on data insights. This will show that you have a practical, data-informed approach to execution.
