Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to optimise sales tools and improve campaign effectiveness.
- Company: Join Worldpay, a global leader in payment processing, driving the economy daily.
- Benefits: Enjoy competitive salary, community support time, and parental leave.
- Why this job: Be part of a dynamic team that values creativity and collaboration.
- Qualifications: 3+ years managing dialler systems; strong analytical skills required.
- Other info: Opportunity to work with cutting-edge technology and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Dialler Manager
Worldpay London, United Kingdom Apply now Posted 12 days ago Permanent Competitive
Dialler Manager
Worldpay London, United Kingdom Apply now
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We\’re looking for a Dialler Manager to join our Sales Contact Centre Operations team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
What you\’ll own
As the Dialler Manager you will lead a team of 4 in our sales contact centre operations team. Using your extensive experience to lead a team responsible for the maintenance, optimisation and continued development of the sales tools being used across multiple sales teams.
The Dialler Manager will take ownership of improving contact rates, agent productivity, and overall campaign effectiveness through effective workforce planning and system management.
- Management of the Sales System\’s including dialler capability
- Use real-time data to spot trends and forecast using the information available.
- Analyse output data to identify potential problems and issues and document all contact activity
- Perform reporting – collate and present detailed reporting and MI on performance
- Collaborate with Sales, IT, and Operational team to ensure dialler strategies and campaigns align with business objectives
- Responsible for real-time analytics – monitor and adjust the performance of all systems
- Development of future capability and technologies
- Keeping abreast of regulatory needs and industry best practices to in accordance to relevant bodies
What you bring:
- 3 years + knowledge and experience in managing dialer systems
- Advanced proficiency level with Microsoft Excel
- Basic statistics knowledge and ability to comprehend and analyse dialer-output data
- Knowledge of operations and concepts
- Strong analytical skills with a problem-solving mindset and attention to detail.
- Understand database-design principles, data structures, and optimizations
- Experience in creating MI and writing reports
- Creative thinker
- Experience creating Campaigns
Added bonus if you have:
- Background in Sales
- Experience using SQL queries to extract and analyze data
- Bachelor\’s degree in field.
Behaviors overviews:
Dynamic – You champion your ideas and stay flexible to make them happen. You know that every action adds up.
Determined – You stay open – winning, and failing, as one. Always looking for solutions that add value.
Open – You work across borders, working with your team to achieve your collective goals.
Worldpay perks – what we\’ll bring for you
We know it\’s bigger than just your career. It\’s your life, and your world. That\’s why we offer global benefits and programs to support you at every stage. Here\’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
What makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
- Curious. Humble. Creative . We ask the right questions, listening and learning to get better every day. We simplify the complex and we\’re always looking to create a bigger impact for our colleagues and customers.
- Empowered. Accountable. Dynamic . We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
- Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can\’t wait to hear from you.
#LI-HMS52
#IND2025
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Boost your career
Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr
Dialler Manager employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Familiarise yourself with the latest dialler technologies and trends in the industry. Being knowledgeable about current tools and systems will not only help you stand out but also demonstrate your commitment to optimising sales processes.
✨Tip Number 2
Network with professionals in the payments and sales contact centre sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Dialler Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved contact rates or agent productivity in previous roles. Having concrete data and success stories ready will showcase your analytical skills and problem-solving mindset.
✨Tip Number 4
Research Worldpay's values and culture thoroughly. Understanding their approach to teamwork and customer focus will allow you to tailor your conversations during interviews, showing that you're a great fit for their dynamic environment.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing dialler systems and any specific achievements related to improving contact rates or agent productivity. Use keywords from the job description to align your skills with what Worldpay is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with real-time data analysis and how it can contribute to the success of Worldpay's sales contact centre operations.
Showcase Analytical Skills: Provide examples in your application that demonstrate your strong analytical skills and problem-solving mindset. Highlight any experience you have with creating MI and writing reports, as these are crucial for the Dialler Manager position.
Highlight Team Collaboration: Since the role involves collaboration with Sales, IT, and Operational teams, include examples of how you've successfully worked in cross-functional teams in the past. This will show that you can thrive in a dynamic environment like Worldpay.
How to prepare for a job interview at Worldpay
✨Showcase Your Dialler Expertise
Make sure to highlight your experience with dialler systems during the interview. Be prepared to discuss specific tools you've used, how you've optimised their performance, and any successful campaigns you've managed.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, come ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports you've created or insights you've derived from data analysis.
✨Emphasise Team Collaboration
Worldpay values teamwork, so be sure to share experiences where you've successfully collaborated with other departments, such as Sales or IT. Highlight how you’ve worked together to achieve common goals.
✨Prepare for Behavioural Questions
Expect questions that assess your fit with Worldpay's values. Think of examples that demonstrate your determination, creativity, and openness to new ideas. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
