Data Analyst / Business Solution Consultant

Primary Focus

You will translate insights through data-driven storytelling and into actionable items, across internal and external stakeholders to improve authorisation, authentication and routing approval rates. You will conduct high-level review of data requirements, data analysis and data visualization to support internal stakeholders with performance monitoring and generate insights across issuers & schemes.

Data-Driven Insights & Storytelling

• Translate complex data into compelling, actionable insights using clear data storytelling techniques across internal and external stakeholders.
• Conduct high-level data analysis and visualisation to monitor performance against benchmarks.
• Identify trends across issuers, schemes, platforms, and merchant configurations to drive issuer outreach strategies.

Optimization & Performance Improvement

• Drive improvements in authorisation, authentication, and routing efficiency through data-led recommendations.
• Convert analytical findings into practical, scalable solutions that deliver measurable uplifts (e.g. approval rates, revenue protection, cost reduction).
• Identify recurring issues and ensure systemic resolution to improve long-term performance whilst partnering with Issuers.

Intake, Prioritization & Delivery

• Support the intake of new optimisation opportunities, including requirement gathering and prioritization.
• Allocate and coordinate work within the team to ensure efficient execution.
• Manage and track a pipeline of initiatives, documenting progress, recommendations, and outcomes.

Stakeholder Collaboration & Issue Resolution

• Work cross-functionally with Operations, Product, Technology, Data, Schemes, and Issuers to implement solutions.
• You will act as a bridge between data insights and commercial outcomes by acting as a central point of coordination to triage and address recurring or complex issues.
• Communicate insights and recommendations effectively to both technical and non-technical stakeholders.

What You’ll Bring

• Bachelor’s degree in business management or the equivalent combination of education, training, or work experience within Payments.
• 2+ years relevant experience with most of the requirements below.
• Broad knowledge of Worldpay products and related services; in-depth knowledge of products and services for which team(s) provide support.
• Basic knowledge of data analysis and visualisation skills i.e. Excel, Power BI, Tableau, Snowflake, SQL and IT technologies, i.e., operating systems, network devices, software development and architecture.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
• Curiosity and excellent communication, problem-solving, time management and project management skills.
• Ability to work both independently and in a team environment.
• Deep understanding of the payments industry and authorisation pathways (e.g., gateways, platforms, acquirers, networks, issuers, etc.).
• Experience with Authorisation investigation & resolution, strong analytical skills to understand investigation approaches of team & get involved in most complex matters.
• Some flexibility of hours is required.

Bonus if you have

• Strong existing connections within the Worldpay business (e.g., Product, Commercial or Operational) & ability to drive new cross-business collaboration.
• Knowledge and experience with differing platforms (e.g., WPG, VAP, NAP) and merchant profiles.