At a Glance
- Tasks: Manage relationships with SMB customers and drive revenue growth through retention and sales.
- Company: Join a leading name in the payments industry with a dynamic team culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Empower yourself in a fast-paced environment with excellent growth potential.
- Why this job: Make a real impact by helping businesses thrive while developing your sales skills.
- Qualifications: Experience in customer contact roles and strong negotiation skills are essential.
The predicted salary is between 35000 - 45000 € per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Corporate Relationship Executive to join our Existing Customer Management SMB team to help us unleash the potential of every business.
About The Team
The team is responsible for managing the payments business for larger SMB customers by driving additional revenue from the accounts to hit financial growth targets. As a Corporate Relationship Executive, you will drive merchant advocacy and customer engagement within our Mid‑Market customer by acquiring, retaining and growing customer portfolios. This role is a blend of sales and retention; the most successful Relationship Executives will be able to balance their time and turn retention conversations into sales conversations by tying customers into long term deals through the selling of new products and services.
What you’ll own as the Corporate Relationship Executive:
- You will act as a main point of contact to a portfolio of SMB customers.
- Drive merchant advocacy and customer engagement.
- Protect and grow net revenue within your portfolio through customer retention and cross-sell activity.
- Reduce attrition and limit giveaway when a review is undertaken.
- Ensure contracts are in place and up to date to drive customer retention.
- Increase product penetration and achieve cross-sell targets.
- Demonstrate understanding in company products and services, articulating customer requirements to enhance Worldpay’s product roadmap.
- Focus on account retention with a growth mindset to identify and pursue new opportunities.
What You’ll Bring:
- Experience in a telephony‑based customer contact position.
- You’ll be confident influencing and negotiating with customers when advising them about our products and services.
- This is a target‑based role. It’ll require you to be well organised, self‑motivated and tenacious.
- The information can be complex, so you’ll have a flair for helping the customer understand.
- Knowledge and experience of Excel and CRM knowledge.
- Experience in managing a portfolio and an individual sales target are essential.
- It’s a bonus if you have previous experience in a payment’s environment.
- Experience of technical sales.
What Makes a Worldpayer:
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic; every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Corporate Relationship Manager employer: Worldpay
Join a leading name in the payments industry as a Corporate Relationship Manager, where you will thrive in a dynamic and empowering work culture that values curiosity and creativity. With a strong focus on employee growth, we offer comprehensive training and development opportunities to help you excel in your role while driving meaningful customer engagement and retention. Located in a vibrant area, our company provides a supportive environment that encourages collaboration and innovation, making it an excellent place for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your experience aligns with their needs, especially in driving customer engagement and retention.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it helps us keep track of your application more easily.
We think you need these skills to ace Corporate Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Corporate Relationship Executive role. Highlight your experience in managing customer portfolios and any sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about payments and how your background makes you a perfect match for our team. Don’t forget to mention your knack for turning retention conversations into sales!
Showcase Your Customer Engagement Skills:In your application, emphasise your ability to influence and negotiate with customers. We want to see examples of how you've driven customer engagement and advocacy in previous roles—this is key for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Worldpay
✨Know Your Products Inside Out
As a Corporate Relationship Executive, you'll need to demonstrate a solid understanding of the company's products and services. Before your interview, make sure you research and familiarise yourself with what they offer. This will help you articulate how these products can meet customer needs and enhance their experience.
✨Showcase Your Sales Skills
This role is all about balancing retention and sales, so be prepared to discuss your previous experiences in telephony-based customer contact positions. Bring examples of how you've successfully influenced and negotiated with customers, turning retention conversations into sales opportunities. Highlight any specific targets you've met or exceeded.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for managing a portfolio effectively. During the interview, share strategies you use to stay organised and self-motivated. Discuss how you prioritise tasks and manage your time to ensure you meet your sales targets while maintaining strong customer relationships.
✨Embrace the Worldpayer Mindset
The company values curiosity, dynamism, and determination. Be ready to discuss how you embody these traits in your work. Share examples of how you've approached challenges creatively and how you've worked collaboratively with others to achieve success. This will show that you align with their culture and are ready to contribute positively.
