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For Companies At a Glance
- Tasks: Deliver top-notch customer service and build strong client relationships.
- Company: Join Worldpay, a leading payments company with a dynamic culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by helping clients thrive in the payments industry.
- Qualifications: Experience in customer service and strong relationship-building skills.
- Other info: Exciting opportunities for personal and professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
Worldpay Gateshead, England, United Kingdom
Client Relations Account Manager
What You’ll do
- Provide exceptional customer service throughout the client life cycle, including the setup of The Portal access, fees, bank account information and other settings, as required
- Create any eDDRs as required
- Train clients on the use of The Portal/Xero as required
- Utilise customer interactions to identify upsell or cross sell opportunities
- Respond to existing clients change requests within The Portal
- Ensure all policies and process documents are updated and managed in line with changing business needs
- Maintain all Partner files
- Collaborate with the sales team to identify and grow opportunities
- Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organisation
- Effectively communicate the progress of initiatives to internal and external stakeholders
- Prepare reports on account status
- Develop and undertake effective initiatives to positively promote client retention
- Assist with challenging client requests or issue escalations as needed
- Build and maintain strong, long-lasting customer relationships with a portfolio of partners and direct clients including their operational staff, sales staff, and marketing staff
- Proactively and regularly contact all clients within the portfolio via email and phone, with the objective of increasing transactions and revenue for Worldpay for Platforms, and developing new business from these existing clients
- Ensure all communications and touch points are recorded in Salesforce and ensure client data remains accurate and up to date as required
- Operate as the key contact for all matters relating to your portfolio of clients
- Create integration access and send welcome emails to approved clients
- Promptly update Salesforce with records of opportunities, application form details, all stages of the sales support process and related activities
- Promptly update The Portal with client records including addition of services, accurately assigning relevant fees, and assigning to partners where necessary
- Contribute positively to the organisational culture
- Perform any other duties that fall within your skill set, that are reasonably requested of you
What You Bring
- Previous experience providing excellent customer service/support/sales/client facing roles
- Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients
- Experience successfully delivering client-focused solutions to meet customer needs
- Demonstrated ability to undertake both simple and complex customer interactions
- Ability to listen and understand a client’s business, pain points and tailor a solution to their individual needs
- Strong influencing, negotiating and dispute resolution skills
- Experience managing and meeting expectations both internally and externally
- Demonstrable experience working to and exceeding KPIs
- The ability to absorb substantial information regarding Worldpay for Platforms’s services and variations of those across the client base
- Proven ability to determine and action the correct response/solution for client enquiries and requests
- Solutions focused problem solving and dispute resolution skills
- Sound time management skills including the ability to meet deadlines
- Excellent interpersonal skills
- Effective communicator both written and verbally with the ability to vary communication style to suit the audience
- Strong organisational skills and ability to manage multiple projects and relationships simultaneously
- The ability to collaborate within and outside of your immediate team
- Strong business acumen
- Ability to work autonomously
- Ability to utilise CRM systems to their full extent
- Intermediate skills with Excel, Word, Outlook and PowerPoint
Desired Skills / Experience
- Proficient in using CRM systems, Salesforce experience desirable
- Financial Services Industry knowledge including obligations under an Australian Financial Services License
- Exposure to risk and compliance principles
- Ability to interpret legislation and regulatory guidelines
Qualifications
- Formal qualifications in customer engagement or customer contact will be highly regarded
- Qualifications gained within the Financial Services Industry will be highly regarded
What Makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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What to expect next
We’re opening opportunities and welcoming applicants from all backgrounds. If you are excited by the chance to contribute to a leading payments company and to help us grow, apply now.
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Client Relations Account Manager employer: Worldpay
Contact Detail:
Worldpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Account Manager
✨Tip Number 1
Get to know the company inside out! Research Worldpay's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to client relations and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows your enthusiasm for joining Worldpay!
We think you need these skills to ace Client Relations Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relations and customer service. We want to see how your skills align with what we’re looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share examples of how you’ve effectively communicated with clients in the past.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include specific instances where you’ve successfully resolved client issues or improved processes. This will show us that you’re solutions-focused and ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Worldpay!
How to prepare for a job interview at Worldpay
✨Know Your Client Relations Inside Out
Before the interview, make sure you understand the key responsibilities of a Client Relations Account Manager. Familiarise yourself with Worldpay's services and how they cater to client needs. This will help you demonstrate your ability to provide tailored solutions during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved disputes. Highlight your ability to listen to clients' pain points and how you’ve tailored solutions to meet their needs. This will show that you can deliver client-focused solutions effectively.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you've identified upsell or cross-sell opportunities in previous roles. Think of specific instances where your actions led to increased revenue or improved client retention. This will align well with Worldpay's focus on growing opportunities within existing client portfolios.
✨Familiarise Yourself with CRM Systems
Since the role involves using Salesforce, brush up on your CRM skills. Be prepared to discuss how you've used CRM systems in the past to manage client data and track interactions. Showing that you can utilise these tools effectively will give you an edge in the interview.
