CDD Process Implementation Manager

Responsibilities

• Delivery and Program Execution
  • Lead the end-to-end delivery of CDD projects and transformation initiatives across onboarding and ongoing monitoring.
  • Translate strategic objectives into detailed delivery roadmaps ensuring alignment with regulatory expectations, risk appetite and business priorities.
  • Develop, baseline and actively manage integrated delivery plans, including dependencies across broader stakeholders and third parties.
  • Own and operate robust delivery governance including RAID management, KPI tracking, financial oversight and executive level steering committee reporting.
  • Ensure delivery consistency through standardised methodologies, tooling and controls across project lifecycle.
  • Ensure timely and high-quality delivery of change initiatives, balancing commercial outcomes with compliance obligations.
• Operational Impact Analysis
  • Conduct detailed operational impact assessments to evaluate how process, technology, and policy changes affect frontline CDD teams, including capacity, workload, skills, and service levels.
  • Partner with operations to model future-state workflows, identifying impacts on throughput, cycle times, and quality metrics.
  • Quantify resource implications (FTE, cost, productivity) and define transition strategies to maintain business continuity during implementation.
  • Identify downstream and upstream impacts across related processes (e.g., Ongoing monitoring).
  • Ensure that operational readiness plans (including training, SOP updates, and MI/reporting changes) are defined and executed prior to go-live.
• Stakeholder Management
  • Act as the central point of coordination across business including operations, technology, compliance, and external vendors.
  • Build and maintain strong relationships with senior stakeholders to ensure alignment, transparency, and effective decision-making on priorities, trade-offs and risks.
  • Facilitate governance forums and workshops to drive consensus on design, delivery and implementation approaches.
  • Communicate progress, risks, and outcomes clearly and succinctly to leadership and governance forums.
• Change and Transformation Leadership
  • Lead the design and implementation of target operating models ensuring scalability, consistency and effectiveness of control.
  • Drive the rollout of new CDD processes, systems, and tools ensuring seamless integration into existing operational environments.
  • Champion structured change management practices, including stakeholder engagement, communication strategies, and training programmes.
  • Ensure successful adoption of change through performance tracking, feedback loops and continuous optimisation.
• Automation and AI Enablement
  • Identify and deliver opportunities to automate manual CDD processes using workflow tools, RPA, and intelligent automation solutions.
  • Partner with data and technology teams to embed AI/ML capabilities to enhance risk assessment, document verification, entity resolution, and adverse media screening.
  • Evaluate and implement digital solutions to improve straight-through processing, reduce manual touchpoints, and enhance customer experience.
  • Ensure AI and automation solutions are deployed responsibly, aligning with model risk management, explainability, and regulatory expectations.
  • Track and evidence efficiency gains, accuracy improvements, and cost reductions delivered through automation initiatives.
• Regulatory and Risk Alignment
  • Ensure all change initiatives align with internal CDD standards, policies and applicable external regulatory requirements.
  • Partner with compliance, risk and wider internal stakeholders to embed robust, effective controls and risk mitigation strategies.
  • Support rapid response to regulatory change, ensuring delivery timelines are met without compromising quality and operational stability.
  • Prepare for and support internal and external audits, regulatory reviews, and control testing.
• Continuous Improvement and Value Realisation
  • Drive a structured approach to value realisation, defining clear success metrics, benefits cases, and post-implementation tracking mechanisms.
  • Identify opportunities to improve operational efficiency, data quality, and control effectiveness.
  • Monitor and report on key outcomes including efficiency gains, cost savings, risk reduction, and customer experience improvements.
  • Foster a data-driven culture, leveraging MI and analytics to inform decision-making and performance optimisation.
  • Establish feedback loops to continuously refine processes and enhance delivery outcomes.

What You Bring

• Proven track record delivering CDD, KYC, AML, or financial crime programs within regulated financial services.
• Excellent stakeholder management skills, with confidence engaging and influencing senior leadership and governance forums.
• Robust delivery discipline, including experience with Agile, Waterfall, or hybrid methodologies, and strong governance practices.
• Proven experience managing complex, cross-functional programmes, including technology-enabled transformation and operational change.
• Deep understanding of CDD processes and regulatory drivers, with the ability to translate requirements into scalable delivery solutions.
• Confident influencing senior leadership, with strong governance discipline across planning, RAID, and executive reporting.
• Data-driven and outcome-focused, balancing regulatory compliance with efficiency, scalability, and customer experience.
• Strong problem-solving capability, with the ability to navigate ambiguity, manage competing priorities, and drive outcomes under pressure.
• Clear, concise communication skills, able to articulate delivery progress, risks, and outcomes to both technical and non-technical audiences.