At a Glance
- Tasks: Lead a high-performing team in customer due diligence for high-risk sectors.
- Company: Join a leading name in the payments industry and make an impact.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to influence industry practices and drive continuous improvement.
- Why this job: Shape the future of financial compliance while working with innovative technologies.
- Qualifications: 5+ years in CDD/KYC management with strong regulatory knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Make your mark at one of the biggest names in payments. We’re looking for a Customer Due Diligence (CDD) Operations Manager – High Risk Vertical Onboarding to join our Enterprise Customer Due Diligence team and help unleash the potential of every business.
What you’ll own as the CDD Operations Manager – High Risk Vertical Onboarding
- Leadership & Team Management
- Develop and mentor a high‑performing team specialising in end‑to‑end customer due diligence across complex verticals including payment facilitators, marketplaces, cryptocurrency, gambling and money transmission services.
- Establish clear performance frameworks, measurable objectives, and structured career development plans to support capability growth and succession planning.
- Set the tone for a strong culture of risk awareness, accountability and collaboration, balancing regulatory compliance, risk appetite and customer experience.
- Implement effective capacity planning and workload allocation aligned to risk profiles, operational demand and team capability.
- Proactively monitor workflows to ensure timely throughput, effective prioritisation and appropriate escalation of issues.
- Identify capability gaps, emerging risks and improvement opportunities, developing targeted training programmes to enhance expertise.
- Stakeholder Management
- Build and maintain strong, trusted relationships with internal and external stakeholders to drive collaboration and alignment.
- Represent the CDD function in internal and external forums, advocating for robust due diligence practices and building industry relationships.
- Influence and negotiate with stakeholders to deliver CDD objectives while balancing business priorities and operational needs.
- Partner with cross‑functional teams to improve processes, enhance productivity, drive cost‑effectiveness and strengthen the customer experience.
- Global Due Diligence And Financial Crime Programme
- Lead day‑to‑day execution of the Global Due Diligence programme, ensuring adherence to relevant regulations, policies and standards.
- Maintain oversight of emerging risks and issues, proactively managing them through identification, escalation and resolution.
- Continuous Improvement
- Promote a continuous improvement mindset across the CDD Operations team to achieve optimal efficiency, quality and productivity.
- Identify and implement process optimisation opportunities to reduce customer friction, enhance user experience and deliver operational efficiencies.
- Support and embed change initiatives effectively, guiding teams through transitions to ensure sustainable improvements.
- Stay informed on industry trends, regulatory developments and best practices to ensure processes remain current, scalable and effective.
- Governance And Oversight
- Oversee day‑to‑day team performance, ensuring accurate execution of CDD processes and timely issue resolution.
- Produce and analyse management information to support decision‑making and identify key trends and risks.
- Ensure effective oversight of team pipelines, controls and success metrics.
Essential – What you’ll bring
- A demonstrable understanding of high-risk verticals, their associated risks and required application of controls, including but not limited to payment facilitators, marketplaces, cryptocurrency, gaming and gambling and money service businesses.
- Minimum of 5 years’ direct experience managing a CDD/KYC team, including performance management, mentoring and operational oversight.
- Strong understanding of AML/KYC regulatory frameworks across EMEA and their practical application within CDD operations, including local financial authorities and global standards.
- Familiarity with key regulatory bodies such as central banks, financial intelligence units (FIUs), and AML enforcement agencies in the region, as well as international frameworks like FATF, EU AML Directives, and their implications operating in EMEA.
- Proven experience in leading CDD/KYC operations within a financial institution, ensuring due diligence processes align with local and international best practices.
- Ability to assess customer risk, oversee enhanced due diligence (EDD) cases, and ensure CDD processes are executed efficiently.
- Experience working closely with compliance, risk, and front‑office teams, ensuring CDD aligns with regulatory expectations while supporting business objectives.
- Strong stakeholder engagement skills, with the ability to communicate effectively with internal teams, regulators, and external partners.
- Experience using AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo) and leveraging data‑driven insights to improve operational efficiency.
- Ability to manage high workloads, competing priorities, and evolving regulatory expectations in a fast‑paced environment.
It’s a bonus if you have
- Experience in payment services.
- Relevant professional qualifications such as CAMS, ICA or equivalent financial crime qualifications.
- Familiarity with transaction monitoring, sanctions screening, and risk‑based approaches to CDD.
- Experience handling regulatory audits or internal reviews related to customer due diligence.
CDD Operations Manager – High Risk Vertical Onboarding employer: Worldpay
Join a leading name in the payments industry as a CDD Operations Manager in London, where you will be part of a dynamic team dedicated to fostering a culture of risk awareness and collaboration. With a strong emphasis on employee development, you will have access to structured career growth opportunities and the chance to influence industry practices while working in a vibrant city known for its innovation and diversity. Enjoy a supportive work environment that values continuous improvement and offers competitive benefits, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CDD Operations Manager – High Risk Vertical Onboarding
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to CDD and risk management. This will help you tailor your answers and show that you’re genuinely interested in making an impact in their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to stakeholder management and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make some waves together!
We think you need these skills to ace CDD Operations Manager – High Risk Vertical Onboarding
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CDD Operations Manager role. Highlight your experience in managing CDD/KYC teams and your understanding of high-risk verticals. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention any relevant qualifications or experiences that set you apart.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to build strong relationships with stakeholders. We value collaboration, so share examples of how you've influenced and negotiated with others to achieve objectives in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Worldpay
✨Know Your High-Risk Verticals
Make sure you brush up on your knowledge of high-risk verticals like payment facilitators, cryptocurrency, and gambling. Be ready to discuss how these sectors operate and the specific risks they present. This will show that you understand the complexities of the role and can navigate them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've developed and mentored teams in the past. Highlight your experience in setting performance frameworks and career development plans. This is crucial for demonstrating your ability to lead a high-performing team in CDD operations.
✨Master Stakeholder Engagement
Think about times when you've successfully built relationships with internal and external stakeholders. Be ready to share how you influenced decisions while balancing compliance and business needs. This will illustrate your ability to advocate for robust due diligence practices.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've promoted a culture of continuous improvement in previous roles. Share specific examples of process optimisation you've implemented and how it enhanced efficiency and customer experience. This will show your commitment to driving operational excellence.
