CDD Advisory Manager (London)

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We are seeking an experienced Advisory Manager who will lead a team responsible for providing expert guidance on Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes.

The successful candidate will possess a deep understanding of regulatory compliance, operational excellence and a proven track record in building a leading team. A key focus will be supporting the Director of Advisory & Oversight to establish 1 LoD advisory capability, based on the provision of subject matter expertise, supporting 1LoD business enquiries and driving consistent, trust-based interactions with 2LoD.

You will be responsible for developing and implementing robust CDD processes, systems and controls to mitigate risks and ensure compliance with local and international regulations.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Legal, Risk, Compliance and Audit teams ensure we're doing business the right way. They help us balance a healthy risk appetite, so we're empowered to expand our horizons.

What you'll own

Leadership

• Lead and develop a high performing team through effective talent acquisition, onboarding and training programmes.
• Implement performance management frameworks, including clear performance objectives, regular performance reviews and career development plans to build a high performing function.
• Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth.
• Cultivate a customer-centric culture with a strong understanding of risk and an innovative, proactive mindset to balance regulatory objectives and exceptional customer experience.
• Develop and maintain an open and positive relationship with internal and external stakeholders, as necessary.
• Identify areas of improvement and emerging threats and develop comprehensive training programmes to enhance capabilities and expertise.
• Establish an Advisory capability, based on the provision of subject matter expertise, supporting 1LoD business enquiries.
• Act as a pivot in the flow of information from 2Lod to 1LoD CDD driving consistent, trust-based interactions.
• Define & implement an E2E Escalation Matrix capturing key escalations, hand-offs and risk acceptances.
• Act as a guiderail in the approval or exit of the highest risk customers.

Support and Analysis

• Supporting transformational change, through SME advisory, serving the interests of 1LoD CDD.
• Supporting localised/tactical change management with risk-based prioritisation and oversight of expected outcomes.
• Undertake SME reviews, working with relevant stakeholders, to understand the financial crime risk exposure in respect of new products.
• Assist in providing guidance on regulatory requirements and complex queries under the supervision of the Director.
• Stay updated on evolving regulatory requirements, trends, and industry best practices, sharing insights with the team.
• On-going review of core CDD Policies & Standards and their translation into operational practices to identify ways to achieve compliance in more efficient ways, supporting a risk-based and proportionate approach.
• Adopting a more intelligence / data-led and dynamic approach to how we assess financial crime risks on an on-going basis.
• Identify and implement opportunities to streamline and simplify CDD processes and checks, ensuring efficiency and supporting commercial objectives whilst maintaining regulatory adherence.

Stakeholder Engagement

• Participate in internal forums related to financial crime prevention, supporting the Director's advocacy efforts.
• Work cross functionally developing key relationships to support efficient, compliant onboarding and the ongoing monitoring of customer relationships.

Operational Support

• Support the 1LoD CDD Learning Needs Assessment proactively providing insights from the quality of referrals or interactions across the Enterprise.
• Help identify and track emerging issues or concerns related to financial crime risks and support implementation of relevant change activity to mitigate risks.
• Support the resolution of issues arising from internal and external audits, assisting with remediation efforts.

Professional Development

• Actively participate in training programs to enhance capabilities and expertise in financial crime prevention.
• Contribute to a collaborative team culture by sharing knowledge and promoting open communication.
• Develop a strong understanding of risk management and maintain a customer-centric approach in all activities.

What you bring

• Minimum of 5 years' experience in regulatory compliance and operational roles with a strong focus on financial crime prevention.
• Proven experience in managing and leading teams in a fast-paced environment.
• knowledge of financial crime regulations, including AML, KYC, and other relevant regulatory requirements.
• Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification.
• Experience in an advisory or oversight role, providing guidance on financial crime matters, interpreting policies, and ensuring compliance.
• Proven track record in managing procedures and updates related to financial crime prevention.
• Experience in preparing compliance advice for prospect clients and managing multiple compliance projects simultaneously.
• Experience in payment services.
  Familiarity with regulatory bodies including FCA or DNB.
• Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMs certification.
• Experience using tools such as Orbis, Fenergo, Actimize, Salesforce.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative . We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic . We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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Privacy Statement

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental]]> <