Role Overview
The eCommerce Activation Support Representative will work closely with internal stakeholders and customers to support the activation and onboarding journey, ensuring a smooth transition from implementation through to live payment processing.
What You Will Do
Provide high-quality support for eCommerce payment solutions, investigate, troubleshoot and resolve payment processing issues, and partner with internal teams to manage escalations and deliver the best possible outcomes for clients.
Why It Might Be a Fit
The ideal candidate will have experience in technical support, client support, operations or a similar customer-facing role, with strong troubleshooting and problem-solving skills, excellent communication skills, and a proactive approach to managing workload and delivering a high standard of customer service.
Requirements
- Experience in technical support, client support, operations or a similar customer-facing role, ideally within payments, fintech, eCommerce or a technology-driven environment.
- Strong troubleshooting and problem-solving skills, with the ability to investigate issues, analyse information and communicate solutions clearly.
- Excellent verbal and written communication skills, with confidence engaging with both technical and non-technical stakeholders.
Benefits
- Bonus for knowledge of payment gateways, acquiring, authorisations, settlements, refunds, chargebacks or alternative payment methods.
- Bonus for experience supporting merchants or partners within an eCommerce payments environment.
- Bonus for experience using case management or CRM platforms such as Salesforce, ServiceNow or similar tools.
- Bonus for familiarity with APIs, transaction logs, error codes or technical integration troubleshooting.
eCommerce Activation Support Representative in Cambridge employer: Worldpay
Worldpay is an exceptional employer that fosters a vibrant and inclusive work culture in Leicester, where innovation and collaboration are at the forefront. Employees benefit from comprehensive training, ample opportunities for career growth, and the potential for significant earnings, making it a rewarding place to advance your sales career. Join a team that values your contributions and empowers you to make impactful decisions every day.
