At a Glance
- Tasks: Lead a dynamic team in managing CDD processes and driving operational excellence.
- Company: Join a leading name in payments with a culture of innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a team that values curiosity, creativity, and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 7+ years in CDD management with strong leadership and stakeholder skills.
The predicted salary is between 60000 - 75000 £ per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for an experienced CDD Oversight and Operational Performance Manager to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.
Location: Edgbaston - Hybrid working model available, 3 days per week office based on a rotational shift basis between the hours of 8am - 8pm Monday to Friday.
What you’ll own as the CDD Operations Manager - Onboarding:
- Leadership and Team Management: Oversee the day-to-day performance of the team ensuring efficient, accurate execution of CDD processes and timely resolution of issues. Produce and analyse management information reports to inform decision making and highlight key trends. Provide regular reporting on performance, capabilities and outcomes to support strategic direction and progressive KPI setting. Ensure effective management and oversight of the teams’ pipeline, success metrics (e.g. throughput). Lead, mentor and develop a high-performing team fostering a culture of excellence, accountability and continuous development. Implement performance management frameworks, including clearly defined objectives, regular performance reviews and career development plans to build a high performing function. Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth. Cultivate a customer-centric, risk aware culture, encouraging innovative and proactive thinking to balance regulatory objectives and exceptional customer experience.
- Governance and Reporting: Monitor workflow and analyst performance setting clear standards, thresholds, KPIs, and performance metrics to drive consistency and measurable outcomes across CDD activities. Provide data driven insights, dashboards and narrative reporting for senior leadership, governance forums, and external stakeholders, highlighting risks, themes and improvement opportunities. Implement effective capacity planning and workload allocation aligned to risk profiles, operational priorities and team capabilities. Partner with Compliance, Risk, Audit and other key stakeholders to ensure alignment with regulatory obligations, internal policy and industry expectations. Perform Root Cause Analysis to identify systemic issues, assess emerging trends and inform improvements to control design and reporting accuracy. Ensure all activities, findings, decisions, and remediation evidence are recorded accurately and maintained in line with audit and regulatory standards.
- Stakeholder Management: Develop and maintain strong, positive relationships with internal and external stakeholders to foster collaboration and alignment. Effectively communicate CDD risks, mitigation strategies and regulatory requirements to senior management. Represent the CDD function in internal and external forums, advocating for the importance of CDD and building strong industry relationships. Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs. Collaborate with cross-functional teams to identify process improvements, enhance productivity, drive cost-effectiveness, and enhance the customer experience.
- Continuous Improvement: Promote a continuous improvement culture across the CDD Onboarding Team to achieve optimal levels of efficiency and productivity. Identify areas for process optimisation to enhance the user experience, reduce customer friction and drive efficiencies. Ensure change is implemented effectively within the team with a seamless transition. Stay abreast of trends and industry best practices to ensure processes remain up to date and effective. Contribute to the development of high-quality training materials and knowledge resources to promote consistency, system proficiency, and a customer centric mindset. Assess the operational impact of process, technology, and policy changes on capacity, workload, skills, and service delivery. Support the adoption and governance of AI-driven solutions (e.g. screening optimisation, entity resolution, or risk scoring tools). Collaborate with wider teams to improve the effectiveness, efficiency, and scalability of CDD operations through automation and AI-enabled tooling.
What You'll Bring:
- Essential: Minimum of 7 years' experience managing a CDD team, with strong track record in leadership, performance management and operational delivery. Proven experience leading CDD operations in financial institutions, ensuring processes align with both local and international regulatory requirements. Demonstrated ability to assess customer risk and manage complex due diligence cases. Excellent stakeholder management and communication skills, with the ability to influence at all levels. Proven capacity planning and workload management experience in high-volume compliance environments.
- Desirable: Experience in merchant acquiring or payment services. Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo). Professional certifications such as CAMS, ICA or equivalent financial crime qualifications. Strong understanding of AML/KYC regulatory frameworks, including, but not limited to, Financial Conduct Authority (FCA), Consumer Financial Protection Bureau (CFPB), Financial Crimes Enforcement Network (FinCEN) and Joint Money Laundering Steering Group (JMLSG) guidance. Experience with transaction monitoring, sanctions screening.
About the team: To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
CDD Operations Manager - Onboarding in Birmingham employer: Worldpay
Join a leading name in the payments industry as a CDD Operations Manager in Edgbaston, where you will thrive in a hybrid working environment that promotes work-life balance. Our culture fosters collaboration, continuous development, and a customer-centric approach, ensuring you have ample opportunities for professional growth while being part of a dynamic team that values innovation and excellence. With a commitment to employee well-being and a focus on meaningful contributions, this role offers a rewarding career path in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land CDD Operations Manager - Onboarding in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a CDD Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their CDD processes and think of examples from your experience that showcase your leadership and operational skills. This will help you stand out as a candidate who truly understands what they need.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background aligns with the responsibilities of the CDD Operations Manager role. Highlight your experience in managing teams and driving performance, and make sure to convey your passion for continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So go ahead, submit that application and let’s get the conversation started!
We think you need these skills to ace CDD Operations Manager - Onboarding in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CDD Operations Manager role. Highlight your leadership experience and any relevant CDD operations you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about CDD and how your experience makes you the perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved processes or led successful projects in your previous roles. We’re all about results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Worldpay
✨Know Your CDD Inside Out
Make sure you brush up on your knowledge of Customer Due Diligence processes and regulations. Familiarise yourself with the latest trends in AML/KYC frameworks, especially those relevant to financial institutions. This will not only show your expertise but also your commitment to staying updated in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing performance. Think about specific situations where you’ve successfully mentored team members or implemented performance management frameworks. This will demonstrate your ability to foster a high-performing culture, which is crucial for the role.
✨Be Ready for Stakeholder Scenarios
Expect questions around stakeholder management and how you’ve navigated complex relationships in previous roles. Prepare anecdotes that illustrate your communication skills and your ability to influence decisions at various levels. This will help you convey your capability to represent the CDD function effectively.
✨Emphasise Continuous Improvement
Think about instances where you’ve driven process improvements or optimised workflows. Be ready to discuss how you’ve identified areas for enhancement and the impact it had on efficiency and customer experience. This aligns perfectly with the company’s focus on continuous improvement and innovation.
