At a Glance
- Tasks: Be the go-to service owner, advising clients and leading key account conversations.
- Company: Join a leading Global Payments company focused on client-first solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on operational excellence and continuous improvement.
- Why this job: Make a real impact in the payments industry while building strong client relationships.
- Qualifications: Strong communication skills, problem-solving mindset, and experience in payments or fintech.
The predicted salary is between 60000 - 80000 £ per year.
Responsibilities
- Be the go to service owner for the domain, building strong, trusted relationships through a caring, client first approach.
- Advise clients on the right Global Payments products, being curious and taking the time to understand their needs.
- Take ownership of retention performance, proactively spotting at risk accounts and acting early to protect and grow relationships.
- Lead key account conversations, using insights for account reviews, pricing requests, and negotiations that deliver the right outcomes for clients and the business.
Qualifications
- Ability to communicate with clarity and influence, building credibility with Engineering and stakeholders.
- Think like a client SRE mindset - understand what matters most and confidently lead initiatives to deliver high availability end to end solutions.
- Strong problem solving skills and innovative thinking to navigate challenges and resolve issues effectively, ensuring we learn from incidents and implement changes to prevent future reoccurrence.
- Proactive, accountable approach - take ownership, act early, and deliver great client outcomes.
- Relentless appetite for operational excellence, implementing robust SLO, SLI, and using data to ensure we exceed these targets.
- Understanding of observability, building a single pane of glass across applications, infrastructure, and networks, and improving MTTI, MTTR.
- Good understanding of CI/CD and building quality early to release without client impact.
- Experience with on prem legacy platforms and cloud based microservices.
- Interest in Global Payments products and the wider payments industry, with a passion for learning and continuous improvement.
- A background in payments or fintech is a bonus.
- Experience using data or insights to improve operational performance.
- Hands on scripting experience in languages such as Python and Java Script.
We think you need these skills to ace Technical Service Owner
Client Relationship Management
Retention Performance Management
Account Management
Communication Skills
SRE Mindset
Problem Solving Skills
Innovative Thinking
