At a Glance
- Tasks: Lead global customer resolution, tackling revenue issues and driving improvements.
- Company: Join a dynamic global team focused on innovation and collaboration.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a culture that values curiosity, ownership, and teamwork.
- Why this job: Make a real impact by optimising revenue processes and enhancing customer experiences.
- Qualifications: Extensive experience in revenue operations and strong leadership skills.
The predicted salary is between 80000 - 120000 £ per year.
Ready to take your career global? Lead the Customer Resolution function within Global Revenue Operations. Shape the function to ensure timely, accurate, and scalable resolution of revenue-related issues, queries, and disputes. Protect revenue execution by minimising operational disruption, driving root cause elimination, and partnering across Revenue Assurance, Billing, AR, and Change functions to deliver systemic improvements.
What you’ll own:
- Lead the resolution of revenue-related issues end-to-end, making sure we handle them quickly, consistently and in a way that protects revenue and improves how we operate.
- Own end-to-end resolution of billing disputes, customer queries and revenue-impacting issues, drive fast, high-quality resolution aligned to SLAs and escalate complex, high-value cases.
- Minimise revenue leakage by addressing billing errors, process breakdowns and operational issues. Quantify and track financial exposure and partner with Revenue Assurance to identify trends and systemic risks.
- Lead root cause analysis and turn issues into actionable fixes across processes, systems and policy, owning the feedback loop into Change and Transformation teams.
- Define and optimise resolution workflows, case management processes and service level frameworks to support a scalable global/regional service model.
- Build and lead a high-performing global team focused on customer outcomes and continuous improvement, including performance management and reporting of key metrics.
What you’ll bring:
- This role suits someone who understands how payments ecosystems and revenue processes work in practice and can lead teams to resolve issues while improving the bigger picture.
- Extensive experience in revenue operations, billing, or customer resolution environments.
- Strong understanding of end-to-end revenue lifecycle (order to cash).
- Proven leadership of global operational teams.
- Strong analytical and problem-solving capability.
- Experience in dispute management and customer-facing issue resolution.
- Ability to influence across senior stakeholders and functions.
- Knowledge of governance, controls, and compliance environments.
It’s a bonus if you have:
- Experience improving or scaling case management and resolution processes.
- Exposure to automation, tooling or analytics within operational environments.
- A track record of improving customer experience within revenue or finance processes.
About us:
We work as one global team, bringing together different perspectives and experiences to solve problems and deliver results. Our inclusive global teams work together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. People, the energy, the connections, the opportunities – this unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Our culture is built around how we work together, take ownership and deliver for our customers. Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Director - Revenue Operations Customer Resolution in Manchester employer: Worldpay (UK) Limited
At Globalpayer, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As the Director of Revenue Operations Customer Resolution, you will lead a high-performing global team dedicated to delivering outstanding customer outcomes while enjoying dynamic growth opportunities and the chance to influence systemic improvements across our operations. With a focus on innovation and empowerment, we offer a unique environment where your contributions directly impact our success and the satisfaction of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Revenue Operations Customer Resolution in Manchester
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like Worldpay (UK) Limited!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Director - Revenue Operations Customer Resolution position at Worldpay (UK) Limited via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Director - Revenue Operations Customer Resolution in Manchester
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at Worldpay (UK) Limited.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to Worldpay (UK) Limited’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at Worldpay (UK) Limited
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to Worldpay (UK) Limited. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at Worldpay (UK) Limited. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to Worldpay (UK) Limited.
