At a Glance
- Tasks: Manage corporate accounts and collect outstanding payments while ensuring excellent customer service.
- Company: Join a global leader serving over 6 million customers across 175 countries.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
- Why this job: Be part of a high-performing team making a real impact in the corporate finance world.
- Qualifications: Experience in collections or credit control, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to write your next chapter? Our new company serves more than 6,000,000 customers, processing nearly $4 trillion in annual volume across 94 billion transactions in more than 175 countries. We’re looking for a Collections Advisor to join our corporate team and help us unleash the potential of every business.
About the team: Our high performing team always strives to exceed cash and reduction of debtors targets whilst maintaining excellent customer experience. The team works multiple platforms with the aim to provide a first-time resolution service to a portfolio of corporate customers. Our team works Monday – Friday between the hours of 9am - 5pm. We offer a hybrid working model split between working in our Manchester city centre office 2 days a week and home working.
What you’ll own as the Corporate Collections Advisor: The Corporate Collections Advisor is responsible for managing and collecting outstanding payments from business clients, ensuring timely receipt of funds, and maintaining positive relationships with corporate customers. The role involves proactive communication, negotiation, and problem-solving to resolve payment issues while upholding the company’s values and maintaining high levels of customer service.
Key Responsibilities:- Manage a portfolio of corporate accounts to ensure timely collection of outstanding invoices.
- Contact customers via phone, email, and written correspondence to follow up on overdue payments and resolve queries.
- Negotiate payment plans and settlements in line with company policies and procedures.
- Investigate and resolve payment discrepancies by liaising with internal departments (e.g., Sales, Billing, Customer Service).
- Maintain accurate records of collection activities and customer communications in the company’s systems.
- Escalate unresolved accounts to senior management or external collection agencies as necessary.
- Monitor and report on aged debtors and collection performance, providing regular updates to management.
- Identify and flag potential bad debts or high-risk accounts for further action.
- Build and maintain strong relationships with key customer contacts to facilitate smooth payment processes.
- Ensure compliance with relevant legal, regulatory, and company standards in all collection activities.
- Previous experience in a credit control, collections, or accounts receivable role (corporate/B2B experience preferred).
- Strong communication and negotiation skills.
- Excellent attention to detail and organizational skills.
- Ability to work effectively under pressure and meet deadlines.
- Proficient in Microsoft Office and relevant financial/accounting systems (e.g., SAP, Oracle).
- Knowledge of relevant regulations and compliance requirements (e.g., GDPR, credit management best practices).
- Customer-focused and solution-oriented.
- Professional, diplomatic, and resilient.
- Strong team player with the ability to work independently.
- Formal qualification in credit management (e.g., CICM) or finance/accounting is advantageous.
- Experience in the payments, banking, or financial services industry is a plus.
Corporate B2B Collections Advisor in Manchester employer: Worldpay (UK) Limited
Join a dynamic and innovative company that values its employees and fosters a collaborative work culture. As a Corporate B2B Collections Advisor in our Manchester city centre office, you will benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth within a high-performing team dedicated to excellence. We prioritise employee well-being and development, ensuring that you have the resources and support needed to thrive in your role while making a meaningful impact on our corporate clients.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate B2B Collections Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your negotiation skills! As a Collections Advisor, you'll need to be confident in discussing payment plans. Role-play with a friend or family member to get comfortable with these conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Corporate B2B Collections Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Corporate B2B Collections Advisor role. Highlight your relevant experience in credit control or collections, and don’t forget to showcase those strong communication and negotiation skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've successfully managed corporate accounts or resolved payment issues in the past.
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We want to see that you can maintain accurate records and communicate effectively, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Worldpay (UK) Limited
✨Know Your Numbers
Before the interview, brush up on your understanding of financial metrics and key performance indicators relevant to collections. Be ready to discuss how you’ve managed accounts in the past, including any specific figures or targets you've achieved.
✨Showcase Your Communication Skills
As a Collections Advisor, strong communication is key. Prepare examples of how you've effectively communicated with clients to resolve payment issues. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to maintain positive relationships.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you successfully resolved payment discrepancies or negotiated payment plans. Be prepared to share these stories during the interview, highlighting your approach to problem-solving and how it aligns with the company's values.
✨Familiarise Yourself with Compliance
Understanding regulations like GDPR and credit management best practices is crucial. Research these topics and be ready to discuss how you ensure compliance in your collection activities. This shows that you’re not just focused on numbers but also on doing things the right way.
