At a Glance
- Tasks: Lead the migration of customers to Worldpay eCommerce and enhance their digital payment experience.
- Company: Global Payments, a leader in eCommerce and digital payments.
- Benefits: Flexible work environment, community support, and a fantastic range of lifestyle benefits.
- Other info: Join a motivated team with opportunities for personal and professional growth.
- Why this job: Shape the future of digital payments while making a real impact on customer success.
- Qualifications: Experience in leading migrations and a people-first leadership approach.
The predicted salary is between 80000 - 100000 £ per year.
Global Payments is transitioning and expanding its eCommerce and digital payments capabilities across the UK & ROI. As eCommerce Migrations Director, you will lead the teams, ways of working, and delivery frameworks responsible for migrating existing customers onto Worldpay eCommerce and associated card‐not‐present (CNP) solutions. This is a people‐led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value.
Responsibilities
- Lead the eCommerce Migrations function across UK & ROI.
- Build, develop, and coach teams responsible for migration delivery, activation support, and migration‐related sales support.
- Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities.
- Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion.
- Work closely with Sales, Growth, Professional Services, Product, and Technology teams to ensure clear ownership and smooth handover throughout the migration journey.
- Establish clear migration operating rhythms, governance, and escalation points.
- Use performance data and insight to identify risks, remove friction, and continuously improve migration outcomes.
- Act as a senior point of escalation for complex or high‐risk customer migrations.
What success looks like
- Priority customers successfully migrated to Worldpay eCommerce.
- Strong post‐migration activation and usage rates.
- Reduced migration‐related churn and customer risk.
- Clear ownership, consistency, and predictability in migration delivery.
- A scalable migration model that supports long‐term platform transition.
What you bring
- Experience leading teams through migrations, implementations, platform transitions, or large‐scale customer change.
- A people‐first leadership approach, with confidence coaching managers and delivery teams.
- Strong organisational and prioritisation skills across multiple workstreams.
- Commercial awareness with a focus on customer retention and value creation.
- Experience working cross‐functionally in complex, matrixed environments.
- A practical, data‐informed approach to improving execution and outcomes.
What we offer you
- A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities.
- A modern and flexible work environment and a dedicated, motivated, and supportive team.
- Time to support charities and give back to your community.
- A fantastic range of benefits designed to help support your lifestyle and well‐being.
eCommerce Migrations Director UK & ROI in London employer: Worldpay (UK) Limited
Global Payments is an exceptional employer, offering a dynamic and flexible work environment that prioritises employee well-being and community engagement. As the eCommerce Migrations Director, you will be part of a supportive team that values your leadership and fosters professional growth through diverse opportunities. With a strong focus on customer success and innovative solutions, you'll play a pivotal role in shaping the future of digital payments across the UK and ROI.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Migrations Director UK & ROI in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their eCommerce strategies and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about your achievements and how they relate to the role of eCommerce Migrations Director. Confidence is key, so rehearse until you can deliver it smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace eCommerce Migrations Director UK & ROI in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce Migrations Director role. Highlight your experience in leading teams through migrations and any relevant achievements that showcase your people-first leadership approach.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Global Payments. Don’t forget to mention your commercial awareness and focus on customer retention.
Showcase Your Cross-Functional Experience:We love candidates who can work across different teams! Be sure to include examples of how you've collaborated with sales, technology, or professional services in past roles. This will show us you can navigate complex environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Worldpay (UK) Limited
✨Know Your Migration Strategies
Make sure you understand the migration strategies relevant to eCommerce and digital payments. Be ready to discuss how you would balance customer experience with business priorities, as this role is all about ensuring smooth transitions for customers.
✨Showcase Your Leadership Style
This position requires a people-first leadership approach. Prepare examples of how you've successfully led teams through migrations or complex changes, focusing on coaching and developing your team members to achieve their best.
✨Understand Cross-Functional Collaboration
Familiarise yourself with how different teams like Sales, Growth, and Technology work together during migrations. Be prepared to share your experiences in cross-functional environments and how you’ve ensured clear ownership and smooth handovers.
✨Use Data to Drive Decisions
Highlight your practical, data-informed approach to improving execution and outcomes. Think of specific instances where you've used performance data to identify risks and enhance migration processes, as this will resonate well with the interviewers.
