Key Responsibilities
- Team Leadership: Lead, mentor, and develop a team of Relationship Managers across Crypto, fostering a culture of collaboration, accountability, and high performance.
- Client Growth & Retention: Proactively identify client needs and opportunities to expand Worldpay’s share of wallet through strategic cross‑sell and upsell initiatives, driving sustainable portfolio growth.
- Strategic Relationship Building: Establish, nurture, and expand strong, multi‑level relationships with key decision‑makers and stakeholders within client organizations to protect and grow strategic accounts.
- Market Presence & Brand Advocacy: Extend Worldpay’s presence across Crypto by representing the brand at key industry events, strengthening partnerships, and enhancing our web of influence through thought leadership and strategic engagement.
- Customer Experience Optimization: Champion initiatives that improve client experience and deliver mutually beneficial outcomes, ensuring solutions align with client goals while driving Worldpay’s growth objectives.
- Product & Market Expertise: Demonstrate deep knowledge of Worldpay’s solutions, industry trends, and competitive landscape to provide valuable insights and recommendations to clients.
- Proposal & Presentation Excellence: Guide and support RMs in preparing and delivering compelling proposals, RFP responses, and Quarterly Business Reviews, utilizing Worldpay’s resources and tools.
- Deal Structuring & Negotiation: Lead and support the negotiation, structuring, and closure of complex deals that align with client expectations and Worldpay’s delivery capabilities, leveraging internal resources as needed.
- Cross‑Functional Collaboration: Build strong partnerships with internal stakeholders, including product, operations, and marketing teams, to ensure seamless delivery of solutions and timely resolution of client issues.
- Sales Strategy & Planning: Contribute to the development and execution of Account plans and strategies to achieve and exceed sales targets.
- Performance Management: Monitor and drive achievement of sales goals and objectives for the team and individual RMs.
- Client Onboarding Transition: Partner with Sales leaders to ensure a smooth transition of newly acquired clients into the RM portfolio, ensuring a seamless experience during the first three months post go‑live.
- Continuous Improvement: Drive process improvements and share best practices to enhance client experience and operational efficiency.
- Other Duties: Perform other related responsibilities as assigned to support the success of the team and organization.
- This role requires working with different teams across various geographies and time zones; availability outside regular hours may be necessary.
What you’ll bring
- Deep expertise in financial and payment technology ecosystems, including systems, applications, and banking practices, with the ability to translate this knowledge into strategic client solutions.
- Proven leadership experience, with a passion for coaching and developing high‑performing teams that deliver exceptional results.
- Exceptional communication and negotiation skills, capable of influencing senior stakeholders and navigating complex enterprise environments.
- Strategic mindset and problem‑solving ability, with a track record of driving innovative solutions that optimise customer experience and deliver mutually beneficial outcomes.
- Advanced solution‑selling capabilities, leveraging consultative methodologies such as Challenger Sales, SPIN Selling, or Miller Heiman Strategic Selling to uncover client needs, shape demand, and deliver tailored solutions.
- Analytical and consultative approach, skilled at assessing client needs and converting insights into actionable growth strategies.
- Resilience under pressure, adept at managing multiple priorities while maintaining focus on client success and operational excellence.
- Active engagement in industry network and events, demonstrating thought leadership and extending Worldpay’s market presence across Crypto.
- Ability to build and strengthen trusted relationships across internal teams, external partners, and client organisations to enhance our web of influence and drive strategic growth initiatives.
- Flexibility to travel as required to meet business objectives and represent Worldpay at key industry forums.
About the team
Join a world‑class team that thrives on collaboration, innovation, and delivering exceptional results for our clients.
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