Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Quality Assurance Analyst to join our ever evolving Operational Assurance team and help shape the future of global commerce.The role supports operational excellence by conducting quality assessments, analysing performance trends, identifying coaching opportunities, and partnering with stakeholders to drive continuous improvement initiatives.What you’ll ownConduct quality evaluations of customer interactions across telephone, email, chat, and other communication channels.Assess interactions against established quality frameworks, compliance requirements, and operational standards.Monitor performance trends and identify recurring issues, process gaps, and opportunities for improvement.Gather, analyse, and maintain quality reports, scorecards, and performance data.Produce regular quality insights, trend analysis, and recommendations for operational stakeholders.Collaborate with managers, trainers, and operational teams to drive quality improvement initiatives.Share best practices, learning points, and quality insights to support continuous improvement and enhance business performance.What You'll BringStrong attention to detail and ability to assess customer interactions accurately against quality and compliance standards.Excellent analytical and problem-solving skills, with the ability to identify trends and provide data-driven recommendations.Strong collaboration and relationship-building skills, working effectively with operational teams and stakeholders.Ability to coach, influence, and support performance improvement through quality insights and best-practice sharing.Customer-focused mindset with a passion for delivering exceptional customer experiences.Commitment to continuous improvement and driving operational excellence.Our valuesThink like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.About the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. #J-18808-Ljbffr
Quality Assurance Analyst - 12 month fixed term in Gateshead employer: Worldpay (UK) Limited
Worldpay (UK) Limited is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the payments industry. Employees benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while working alongside senior leadership to tackle significant strategic challenges across the EMEA region.
