Worldpay (UK) Limited in Gateshead is seeking a Quality Assurance Analyst to join our Operational Assurance team. You will conduct quality evaluations of customer interactions across telephone, email, chat and other channels, measuring against quality frameworks and compliance standards to drive improvements.
You’ll analyse performance trends, produce quality reports and share insights with managers, trainers and partners.
#J-18808-LjbffrGlobal QA Analyst: Drive Quality & Continuous Improvement in Gateshead employer: Worldpay (UK) Limited
Worldpay (UK) Limited is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the payments industry. Employees benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while working alongside senior leadership to tackle significant strategic challenges across the EMEA region.
