At a Glance
- Tasks: Lead the strategy for digital client experiences and enhance customer engagement.
- Company: Global Payments, a leader in seamless payment solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with cross-functional collaboration and significant career advancement potential.
- Why this job: Shape the future of client solutions and make a real impact on SMBs.
- Qualifications: 10+ years in product management or related fields; strong understanding of customer needs.
The predicted salary is between 57994 - 70882 £ per year.
The Client Solutions Lead is responsible for defining and delivering the SMB Client Solutions strategy across the UK & Ireland, acting as the product lead for client experiences ensuring Global Payments delivers seamless, compliant and commercially effective solutions for new and existing customers. This role drives the strategy for digital self-service and customer engagement experiences, supports the adoption of strategic platforms and the evolution away from legacy experiences, and works closely with product, technology, commercial, operational and compliance teams to improve customer outcomes.
The role is accountable for increasing customer retention, reducing dormancy and attrition across the back-book, driving adoption of value-added services and cross-sell opportunities, ensuring propositions meet all regulatory, legal, scheme and customer duty requirements, and delivering roadmap commitments that improve customer satisfaction, platform adoption and long-term customer value.
As Client Solutions Lead for SMB UK & Ireland, you will define and execute the strategy for the digital client experience, ensuring new and existing merchants can easily engage with, manage and grow their relationship with Global Payments. You will work across product, technology, commercial, operations and compliance teams to enhance self-service capabilities, drive adoption of value-added services, support the transition from legacy experiences to strategic platforms, and improve customer satisfaction and retention.
Through a strong understanding of SMB customer needs and business objectives, you will deliver customer-centric solutions that increase engagement, reduce attrition and dormancy, support commercial cross-sell goals, and ensure all propositions and customer journeys remain compliant with regulatory, legal and scheme requirements.
Key responsibilities include:
- Product Strategy and Vision: Guide and influence the team’s clarity of vision, strategy and OKR’s. Collaborate with cross-functional teams to align product goals and delivery phases with overall business objectives. Collaborate with GTM teams to pilot, launch, and iterate on products.
- Product Lifecycle Management: Lead the end-to-end product lifecycle, from ideation to launch, and ongoing enhancement, with a focus on seamless integration into our business. Work closely with platform product teams to ensure E2E delivery of the right experience for our customer.
- Market Analysis and Competitor Research: Stay informed about industry trends, market demands, and competitor activities within the card issuance landscape. Conduct regular market research to identify opportunities for product differentiation and improvement.
- Performance Monitoring and Optimization: Establish key performance indicators (KPIs) for our solutions and regularly assess product performance. Identify areas for optimization and work with relevant teams to implement improvements, ensuring a seamless and efficient experience.
What Are We Looking For in This Role?
Minimum Qualifications:
- Bachelor's Degree
- Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/or experience in lieu of degree
- Typically Minimum 10+ Years Relevant Experience in similar business product services and/or external customer/market experience
Preferred Qualifications:
- Master's Degree MBA
- Prefer experience in a software development environment or in a professional services role.
- Prefer software or IT background (i.e., degree or experience).
- Prefer direct experience with doing software development, testing and/or business analysis.
- Prefer experience with Agile software products and delivery methodology.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge: Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult.
- Job Complexity: Works on issues that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
- Supervision: Exercises wide latitude in determining objectives and approaches to critical assignments.
Lead Product Manager - Client Solutions, Smb Product Uk & Ireland in England employer: Worldpay (UK) Limited
Join a leading global payments company that champions innovation and collaboration, offering you the chance to shape the future of commerce as a Development Director in FX. With a vibrant work culture that values inclusivity and teamwork, you'll have access to unparalleled growth opportunities and the chance to learn from industry experts. Experience a dynamic environment where your contributions directly impact the success of major global merchants, all while enjoying the benefits of a supportive and forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Manager - Client Solutions, Smb Product Uk & Ireland in England
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Worldpay (UK) Limited!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Worldpay (UK) Limited would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Worldpay (UK) Limited through your school's career services!
We think you need these skills to ace Lead Product Manager - Client Solutions, Smb Product Uk & Ireland in England
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Lead Product Manager - Client Solutions, Smb Product Uk & Ireland, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Lead Product Manager - Client Solutions, Smb Product Uk & Ireland position at Worldpay (UK) Limited. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Worldpay (UK) Limited
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
