At a Glance
- Tasks: Lead exciting projects in Point of Sale Integration and Implementation for top-tier clients.
- Company: Join a dynamic team at the forefront of payment solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a creative team with a focus on collaboration and problem-solving.
- Why this job: Make a real impact by delivering innovative payment solutions to businesses.
- Qualifications: Project management experience and strong relationship-building skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
About the Role
We’re looking for a Client Delivery Manager to join our ever‑evolving Enterprise POS Centre of Excellence team and help us unleash the potential of every business.
Responsibilities
- Provide dedicated Point of Sales Integration and Implementation support to Enterprise Merchants and Integrators.
- Manage projects from planning through completion following clear and well‑maintained project plans.
- Establish Customer Delivery development priorities and identify roadblocks.
- Be accountable for quality, on‑time delivery and client satisfaction of Integrated / Omnichannel products delivery.
- Collaborate with the product organisation on requested product definition changes based on evolving customer needs.
- Work creatively with customers and colleagues to achieve and maintain market‑leading payment solutions.
- Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
- Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve incidents and put in place measures to prevent recurrence.
- Become a subject matter expert on Point of Sale Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
- Work closely with Implementation Managers, Technical Consultants and commercial colleagues to deliver POS projects.
Qualifications
- Proven background in managing multiple projects & presenting.
- Experience of working within a technical team/role.
- Experience in analysing complex situations and defining solutions.
- Experience in managing relationships between internal and external stakeholders.
- Highly organised with a good eye for detail.
- Creative and forward‑thinking with a good aptitude for problem‑solving.
Bonus
- Multi‑lingual, multi‑cultural (French, German, Spanish, Italian).
- Experience in managing POS payment solutions projects.
- Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
- Overview of APIs / Java Environments / SDK.
- Working knowledge of Operating Systems, e.g., Windows, Linux, Android & iOS and Microsoft Office Applications.
Client Delivery Manager employer: Worldpay (UK) Limited
As a Client Delivery Manager at our Enterprise POS Centre of Excellence, you will thrive in a dynamic and innovative work culture that prioritises collaboration and creativity. We offer comprehensive employee growth opportunities, including training sessions and knowledge sharing, ensuring you become a subject matter expert in Point of Sale Payments Solutions. Located in a vibrant area, our company provides a supportive environment where your contributions directly impact client satisfaction and project success.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Worldpay (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Worldpay (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Worldpay (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at Worldpay (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Worldpay (UK) Limited!
How to prepare for a job interview at Worldpay (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
