Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a CDD Process Implementation Manager to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.
Delivery and Program Execution
- Lead the end-to-end delivery of CDD projects and transformation initiatives across onboarding and ongoing monitoring
- Translate strategic objectives into detailed delivery roadmaps ensuring alignment with regulatory expectations, risk appetite and business priorities
- Develop, baseline and actively manage integrated delivery plans, including dependencies across broader stakeholder holders and third parties
- Own and operate robust delivery governance including RAID management, KPI tracking, financial oversight and executive level steering committee reporting
- Ensure delivery consistency through standardised methodologies, tooling and controls across project lifecycle
- Ensure timely and high-quality delivery of change initiatives, balancing commercial outcomes with compliance obligations
Operational Impact Analysis
- Conduct detailed operational impact assessments to evaluate how process, technology, and policy changes affect frontline CDD teams, including capacity, workload, skills, and service levels
- Partner with operations to model future-state workflows, identifying impacts on throughput, cycle times, and quality metrics
- Quantify resource implications (FTE, cost, productivity) and define transition strategies to maintain business continuity during implementation
- Identify downstream and upstream impacts across related processes (e.g., Ongoing monitoring)
- Ensure that operational readiness plans (including training, SOP updates, and MI/reporting changes) are defined and executed prior to go-live
Stakeholder Management
- Act as the central point of coordination across business including operations, technology, compliance, and external vendors
- Build and maintain strong relationships with senior stakeholders to ensure alignment, transparency, and effective decision-making on priorities, trade-offs and risks
- Facilitate governance forums and workshops to drive consensus on design, delivery and implementation approaches
- Communicate progress, risks, and outcomes clearly and succinctly to leadership and governance forums
Change and Transformation Leadership
- Lead the design and implementation of target operating models ensuring scalability, consistency and effectiveness of control
- Drive the rollout of new CDD processes, systems, and tools ensuring seamless integration into existing operational environments
- Champion structured change management practices, including stakeholder engagement, communication strategies, and training programmes
- Ensure successful adoption of change through performance tracking, feedback loops and continuous optimisation
Automation and AI Enablement
- Identify and deliver opportunities to automate manual CDD processes using workflow tools, RPA, and intelligent automation solutions
- Partner with data and technology teams to embed AI/ML capabilities to enhance risk assessment, document verification, entity resolution, and adverse media screening
- Evaluate and implement digital solutions to improve straight-through processing, reduce manual touchpoints, and enhance customer experience
- Ensure AI and automation solutions are deployed responsibly, aligning with model risk management, explainability, and regulatory expectations
- Track and evidence efficiency gains, accuracy improvements, and cost reductions delivered through automation initiatives
Regulatory and Risk Alignment
- Ensure all change initiatives align with internal CDD standards, policies and applicable external regulatory requirements
- Partner with compliance, risk and wider internal stakeholders to embed robust, effective controls and risk mitigation strategies
- Support rapid response to regulatory change, ensuring delivery timelines are met without compromising quality and operational stability
- Prepare for and support internal and external audits, regulatory reviews, and control testing
Continuous Improvement and Value Realisation
- Drive a structured approach to value realisation, defining clear success metrics, benefits cases, and post-implementation tracking mechanisms
- Identify opportunities to improve operational efficiency, data quality, and control effectiveness
- Monitor and report on key outcomes including efficiency gains, cost savings, risk reduction, and customer experience improvements
- Foster a data-driven culture, leveraging MI and analytics to inform decision-making and performance optimisation
- Establish feedback loops to continuously refine processes and enhance delivery outcomes
What you bring
- Proven track record delivering CDD, KYC, AML, or financial crime programs within regulated financial services
- Excellent stakeholder management skills, with confidence engaging and influencing senior leadership and governance forums
- Robust delivery discipline, including experience with Agile, Waterfall, or hybrid methodologies, and strong governance practices
- Proven experience managing complex, cross-functional programmes, including technology-enabled transformation and operational change
- Deep understanding of CDD processes and regulatory drivers, with the ability to translate requirements into scalable delivery solutions
- Confident influencing senior leadership, with strong governance discipline across planning, RAID, and executive reporting
- Data-driven and outcome-focused, balancing regulatory compliance with efficiency, scalability, and customer experience
- Strong problem-solving capability, with the ability to navigate ambiguity, manage competing priorities, and drive outcomes under pressure
- Clear, concise communication skills, able to articulate delivery progress, risks, and outcomes to both technical and non-technical audiences
