At a Glance
- Tasks: Lead exciting projects in the payments industry and collaborate with top-tier clients.
- Company: Join a leading name in payments with a dynamic and innovative culture.
- Benefits: Enjoy competitive pay, health perks, flexible work options, and personal development opportunities.
- Other info: Be part of a supportive team that values creativity and continuous improvement.
- Why this job: Make a real impact by delivering cutting-edge payment solutions to major businesses.
- Qualifications: Experience in managing enterprise-level projects and strong problem-solving skills required.
The predicted salary is between 60000 - 75000 € per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Senior Client Delivery Manager to join our ever-evolving Enterprise POS Centre of Excellence team and help us unleash the potential of every business.
What you’ll own as the Senior Client Delivery Manager:
- You will provide dedicated Integration and Implementation support to the Enterprise Merchants and Integrators.
- Manage high-profile customer and partner projects from the planning stage through to completion, following clear and well-maintained project plans.
- Establish Customer Delivery development priorities and identify roadblocks.
- Be the accountable party for quality, on-time delivery, and client satisfaction for Integrated/Omnichannel product delivery.
- Collaborate with the product organisation on requested product definition changes based on evolving customer needs.
- Work creatively with customers and colleagues to achieve and maintain market-leading payment solutions.
- Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
- Act as an escalation point for the customer and colleagues, working with individuals internally and externally to resolve incidents and put in place measures to prevent recurrence.
- Become a subject matter expert on Point of Sale (POS) Payments Solution.
- Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
- Work closely with the Implementation Managers, Technical Consultants, Solution Consultants, Partner Managers, Product Managers and Commercial colleagues to deliver Point of Sale (POS) projects.
- Have awareness of changing technical trends within the payment processing industry, scheme/ PCI compliance, mandates and their impacts on customer projects.
- Assist the Head of POS Centre of Excellence with recruitment, training plans, team, knowledge development, strategic initiatives, continuous improvement work, project/product meetings and team documentations.
- Take ownership of various team/ department OKRs (objectives and Key Results), achieve the end goal and present to the wider teams and the business.
What you’ll bring:
- Proven background in managing and delivering multiple enterprise-level projects under tight deadlines.
- Senior-level experience working within a technical team/ role and handling complex customer technical integrations.
- Senior-level experience in business analysis and managing difficult conversations with customers.
- Solid experience in analysing complex situations and defining solutions.
- Senior-level experience in managing relationships between internal and external senior stakeholders.
- Creative, strategic, and forward-thinking with a great aptitude for problem-solving.
- Highly organised with a good eye for detail.
- Proactive approach and outside-the-box thinking.
It’s a bonus if you have:
- Experience in managing Integrated/ Omnichannel/Point-of-Sale payment solutions projects.
- Experience in working with enterprise-level merchants and partners.
- Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
- Knowledge of payment APIs/ Java Environments/ SDK.
- Working knowledge of Operating Systems i.e. Windows, Linux, Android & iOS and Microsoft Office Applications.
About the team:
To learn more about our winning teams, check out our world‑class teams that own it every day. What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Explore the benefits we offer to Worldpayers in the United Kingdom:
- My Health: We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
- My Money: We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
- My Lifestyle: We offer Employee Assistance Programs to support through any changes that matter to you.
- My Family: Our family inclusion network offers support for Worldpayers raising families and caring for family members.
- My Protection: We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
- My Time Off: We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
- My Specialized Support: We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
- My Specialized Support: We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.
Application steps:
- Here’s where we’ll learn a little about you, why you want to join Worldpay, and why you’d be a good addition to our team. You’ll also need to upload your resume and a cover letter too.
- Application Review: Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we’ll invite you for an interview where we can get to know each other better.
- Interview with a Worldpayer: This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.
- Offer and Onboarding: The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.
Like what you see? Here’s some more opportunities we think you might like.
Senior Client Delivery Manager employer: Worldpay Group Plc
At Worldpay, we pride ourselves on being an exceptional employer, offering a dynamic work culture that empowers our employees to think creatively and act decisively. As a Senior Client Delivery Manager, you'll benefit from comprehensive health and wellness programmes, generous family support initiatives, and robust professional development opportunities, all while working in the vibrant city of Gateshead. Join us to be part of a team that values innovation, collaboration, and personal growth, making a meaningful impact in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the hunt for a Senior Client Delivery Manager role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, recent news, and how they position themselves in the market. This will help you tailor your answers and show that you're genuinely interested in becoming a Worldpayer.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed complex projects and satisfied clients in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you top of mind for the hiring team.
We think you need these skills to ace Senior Client Delivery Manager
Some tips for your application 🫡
Tailor Your Cover Letter:Make sure to customise your cover letter for the Senior Client Delivery Manager role. Highlight your experience in managing enterprise-level projects and how it aligns with what we’re looking for. This is your chance to show us why you’re the perfect fit!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've tackled complex situations in the past. We love creative thinkers who can navigate challenges, so let us see your strategic side!
Be Clear and Concise:When writing your resume and cover letter, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Worldpay Group Plc
✨Know Your Stuff
Make sure you brush up on the latest trends in payment processing and Point of Sale (POS) solutions. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you’re also a subject matter expert.
✨Showcase Your Project Management Skills
Prepare specific examples of enterprise-level projects you've managed. Highlight how you handled tight deadlines and complex integrations, as this is crucial for the Senior Client Delivery Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Since the role involves managing relationships with both internal and external stakeholders, be ready to discuss how you've successfully navigated difficult conversations in the past. This will demonstrate your ability to maintain client satisfaction and deliver quality results.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client delivery and how they measure success. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
