At a Glance
- Tasks: Transform business challenges into actionable user stories and manage CRM tool backlogs.
- Company: Join a dynamic fintech team at a leading global company in London.
- Benefits: Enjoy competitive salary, community support, parental leave, and wellness programmes.
- Other info: Collaborative environment with opportunities for professional growth and community engagement.
- Why this job: Be the bridge between business and tech, driving innovation and efficiency.
- Qualifications: Bachelor’s degree with three years of fintech experience; Salesforce knowledge is a plus.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a Business Analyst to join our CRM & Sales Tools team, helping unlock the potential of our business.
About the team
The CRM & Sales Tools team sits within Global Enterprise and is responsible for building and developing strategic CRM tools that enable Sales, Marketing, Demand Generation, Customer Support, and other departments to maximize operational leverage globally. We focus on delivering innovative solutions and process automation to empower teams and drive efficiency across the business.
What you’ll own:
- Work with stakeholders to understand business problem statements and convert them into actionable user stories.
- Articulate product vision and user stories in a manner clearly understandable to development teams.
- Manage the backlog of user stories for one or more CRM and sales tools products.
- Establish user story acceptance criteria, accept user stories, and refine stories with Scrum teams.
- Identify and document operational requirements for change requests, ensuring clarity and completeness for sprint readiness.
- Act as the connector between business stakeholders and technical teams, ensuring alignment and effective communication.
- Determine and manage backlog priorities, including items to be added to upcoming sprints.
- Track and document third-party vendor development and design for future reference and issue resolution.
- Review and provide feedback on test plans to ensure application changes meet acceptance criteria.
- Monitor development progress and provide updates to stakeholders as requested.
- Apply Agile methods and processes to promote a disciplined project-management process.
- Lead planning and review meetings to communicate feedback on development achievements.
Where you’ll own it:
You’ll work in our London hub, a vibrant environment that encourages collaboration and innovation.
What you bring:
- Bachelor’s degree and three years of fintech operational product experience/knowledge.
- Knowledge of Salesforce and sales automation tools (beneficial).
- Experience with the Scaled Agile Framework (SAFe) and systems development environments (preferred).
- Strong negotiation, organization, management, analytical, and people skills.
- Excellent verbal and written communication skills to technical and non-technical audiences at all levels.
- Positive outlook, strong work ethic, and responsiveness to internal and external clients and contacts.
- Added bonus if you have experience with Community Cloud, Marketing Cloud, Lightning components, or Salesforce CPQ.
Worldpay perks – what we’ll bring for you:
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
Business Analyst: Salesforce and Sales Tools in Manchester employer: Worldpay Group Plc
Join our dynamic team in London as a Business Analyst, where you'll play a pivotal role in enhancing our CRM and sales tools. We pride ourselves on fostering a collaborative work culture that values innovation and employee growth, offering competitive salaries, generous parental leave, and opportunities to give back to the community. With access to global recognition platforms and wellness programmes, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst: Salesforce and Sales Tools in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Salesforce and sales tools. We recommend doing mock interviews with friends or using online platforms to get comfortable articulating your experience.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past experiences, focus on how you’ve used Agile methods or managed user stories. We want to see how you can bring value to our CRM & Sales Tools team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Analyst: Salesforce and Sales Tools in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with Salesforce and any relevant fintech knowledge. We want to see how you can help us unlock our business potential!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our CRM & Sales Tools team. Share specific examples of how you've tackled similar challenges in the past.
Showcase Your Communication Skills:Since you'll be acting as a connector between teams, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can articulate ideas effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Worldpay Group Plc
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand how it integrates with sales tools and be ready to discuss specific features or functionalities that could benefit the team. This will show your enthusiasm and expertise in the area.
✨Master User Stories
Since you'll be converting business problems into actionable user stories, practice articulating a few examples. Think about how you would present these to both technical and non-technical audiences. Being able to clearly communicate your ideas will impress the interviewers.
✨Showcase Your Agile Experience
Familiarise yourself with Agile methodologies, especially the Scaled Agile Framework (SAFe). Be prepared to discuss how you've applied these methods in past roles, particularly in managing backlogs and leading planning meetings. This will demonstrate your ability to fit into their project management processes.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the CRM & Sales Tools team and their current projects. This not only shows your interest but also helps you gauge if the role is the right fit for you. Plus, it gives you a chance to engage with the interviewers.
