At a Glance
- Tasks: Lead the Customer Resolution function to tackle revenue-related issues and improve operations.
- Company: Join a leading name in the payments industry with a global impact.
- Benefits: Competitive salary, bonuses, wellness week, and family support initiatives.
- Other info: Dynamic role with opportunities for professional growth and a focus on continuous improvement.
- Why this job: Shape the future of global commerce while driving customer satisfaction and operational excellence.
- Qualifications: Extensive experience in revenue operations and strong leadership skills required.
The predicted salary is between 80000 - 120000 £ per year.
Make your mark at one of the biggest names in payments. We’re looking for a Director - Revenue Operations Customer Resolution to join our Global Revenue Operations team and help shape the future of global commerce.
What you’ll own:
- Lead the Customer Resolution function to ensure resolution of revenue-related issues end-to-end, making sure we handle them quickly, consistently and in a way that protects revenue and improves how we operate.
- Ensure the timely, accurate, and scalable resolution of revenue-related queries and disputes.
- Protect revenue execution by minimising operational disruption, driving root cause elimination, and partnering across Revenue Assurance, Billing, AR, and Change functions to deliver systemic improvements.
- Own end-to-end resolution of billing disputes, customer queries and revenue-impacting issues, drive fast, high-quality resolution aligned to SLAs and expedite complex, high-value cases.
- Minimise revenue leakage by addressing billing errors, process breakdowns and operational issues.
- Quantify and track financial exposure and partner with Revenue Assurance to identify trends and systemic risks.
- Lead root cause analysis and turn issues into actionable fixes across processes, systems and policy, owning the feedback loop into Change and Transformation teams.
- Define and optimise resolution workflows, case management processes and service level frameworks to support a scalable global/regional service model.
- Build and lead a high-performing global team focused on customer outcomes and continuous improvement, including performance management and reporting of key metrics.
What you’ll bring:
- This role suits someone who understands how payments ecosystems and revenue processes work in practice and can lead teams to resolve issues while improving the bigger picture.
- Extensive experience in revenue operations, billing, or customer resolution environments.
- Strong understanding of end-to-end revenue lifecycle (order to cash).
- Proven leadership of global operational teams.
- Strong analytical and problem-solving capability.
- Experience in dispute management and customer-facing issue resolution.
- Ability to influence across senior stakeholders and functions.
- Knowledge of governance, controls, and compliance environments.
It’s a bonus if you have:
- Experience improving or scaling case management and resolution processes.
- Exposure to automation, tooling or analytics within operational environments.
- A track record of improving customer experience within revenue or finance processes.
My Health: We offer access to medical coverage that supports the health and wellbeing for you and your family.
My Money: In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle: We have a dedicated Wellness Week each year – which includes an extra paid day off – so you can take time to relax, recharge and invest in your wellbeing.
My Family: FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
My Time Off: We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
Director - Revenue Operations Customer Resolution in Gateshead employer: Worldpay Group Plc
Join a leading name in the payments industry, where we prioritise employee wellbeing and professional growth. As a Director in our Global Revenue Operations team, you'll benefit from comprehensive medical coverage, generous time off including a dedicated Wellness Week, and opportunities to lead a high-performing team focused on customer outcomes. Our inclusive culture fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in global commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Revenue Operations Customer Resolution in Gateshead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Worldpay Group Plc. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Director - Revenue Operations Customer Resolution in Gateshead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Worldpay Group Plc.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Worldpay Group Plc's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Worldpay Group Plc
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Worldpay Group Plc.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Worldpay Group Plc will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Worldpay Group Plc employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
